Casual Customer Service Assistant

City of Newcastle; Newcastle; On-site; AUD 54,000 - 77,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

City of Newcastle (CN) currently has multiple casual opportunities for enthusiastic and experienced customer service superstars to join the Museum Archives Libraries and Learning (MALL) team at our many exciting locations.

You’ll be a friendly touch point for Library and Museum visitors, providing relevant information about exhibitions, programs, library collections, venues and technology available for use, and contributing positively to a safe and inclusive environment.

Qualifications

• Experience in libraries, museums, cultural institutions, customer service, retail or similar environments preferred.
• Willingness to work a rotating roster including evenings, weekends and public holidays.
• Flexible, solutions-focused with troubleshooting skills and the ability to adapt to changing priorities.

Responsibilities

• Provide information about exhibitions, programs, library collections, venues and technology to visitors.
• Contribute to a welcoming, safe and inclusive environment for all guests.

Job description

City of Newcastle (CN) currently has multiple casual opportunities for enthusiastic and experienced customer service superstars to join the Museum Archives Libraries and Learning (MALL) team at our many exciting locations. We are seeking empathetic and adaptive customer service professionals who strive to deliver memorable, high-quality service to the community. Through your work, you’ll have a behind the scenes pass to Newcastle's evolution as you shape our future as a liveable, inclusive city.

As a casual Customer Service Assistant, you’ll be a friendly touch point for Library and Museum visitors, providing them with relevant and helpful information about the exhibitions, programs, library collections, venues and technology available for use, and contributing positively to a safe and inclusive environment.

The successful candidates will have a genuine passion for libraries and museums and be an enthusiastic advocate for our services. No two days are the same, so we're looking for someone who is flexible, and solutions-focused, with strong troubleshooting skills and the confidence to adapt to changing priorities while maintaining a welcoming and professional approach. A willingness to work a rotating roster, including evening, weekends and public holidays is essential. Experience in libraries, museums, cultural institutions, customer service, retail or similar environments will be highly regarded.

Life at City of Newcastle (CN)

You’ll get to experience your work up close alongside the brilliant minds of your colleagues who care for one another and the region.

You’ll chip away at ambitious plans with a talented, passionate crew alongside you, shaping the very fabric of our community. Showing up for neighbours not shareholders.

Every single day offers the chance to think big and act local. Planning and prioritising to achieve the most important outcomes with the community.

You’ll add value in the moments that matter. From librarians to lifeguards, in a range of iconic places, we achieve a better Newcastle together.

Whether we’re planning to host major events, providing essential services or supporting creative artists, it’s what we do when the cameras aren't rolling that matters most.

And we’ll be there for you in important times in your life. We embrace flexible work arrangements to find a balance that allows us to enjoy the city we shape.

Our focus on inclusion and respecting culture, will help you feel a deeper connection with others. You'll connect with internal communities that will help you to feel a sense of belonging and reflect the diversity of the growing region.

You’ll do meaningful work and do it sustainably as you take ideas from plan to play, in your own backyard.

With hundreds of different roles, each person adds their uniqueness to our culture and plays their part as we head towards our 2040 vision.

With natural assets and a focus on the environment, co-create a sustainable region with us.

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance that allow us to enjoy the city we shape.

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Don’t just work for the city, co-create it. Join and expand your career at the City of Newcastle.

Application Closing Date: Sunday 15 November 2026.

Remuneration: Casual hourly rate of $47.85 + 12% Superannuation (inclusive of casual loading).

Contact: Mala Scorse - Head of Service Delivery - 02 4985 6*** or *******@ncc.nsw.gov.au

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact *******@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence, or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal, Working With Children and prior employment checks, including relevant disciplinary proceedings may be conducted on recommended candidates.