Library Customer Service & Programs Coordinator (Part-Time)

Public Libraries Victoria; Melbourne; On-site; AUD 45,000 - 64,000; Part time

Job summary

Moonee Valley Libraries is seeking a friendly Library Customer Service and Program Support Officer at Ascot Vale Library to help deliver welcoming and accessible library services. You’ll assist customers with technology, access online resources and support story times, with occasional relief at other locations.

In this part-time role you’ll be involved in opening and closing duties, work across locations as required, and contribute to a positive, inclusive customer experience for all patrons.

Qualifications

• Year 12 completion and frontline customer service experience.
• Genuine commitment to positive experiences for customers from diverse backgrounds.
• Strong digital and technology skills; comfortable with online resources and devices.

Responsibilities

• Provide friendly, responsive and inclusive customer service, proactively engaging with customers and helping them access library services and facilities.
• Assist customers with computers, photocopiers, Wi‑Fi, library apps, eBooks, online resources and a range of digital devices.
• Support the smooth day‑to‑day operation of the library, including completing opening and closing procedures when rostered.
• Assist with story time sessions for babies, toddlers and preschool‑aged children under the direction of the Children and Youth Services Technician.
• Work collaboratively with library colleagues and provide customer service support at other library locations when required.
• Respond to routine customer enquiries and resolve day‑to‑day issues, seeking guidance from senior staff when needed.

Skills

Frontline customer service

Digital literacy

Team player

Communication skills

Organisational skills

Public library experience

Education

Year 12

Tools

Computer literacy

Mobile devices

Job description

Moonee Valley Libraries is seeking a friendly Library Customer Service and Program Support Officer at Ascot Vale Library to help deliver welcoming and accessible library services. You’ll assist customers with technology, access online resources and support story times, with occasional relief at other locations.

In this part-time role you’ll be involved in opening and closing duties, work across locations as required, and contribute to a positive, inclusive customer experience for all patrons.