Library Operations Support Officer

Mornington Peninsula Shire; Mornington; Hybrid; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Security

Hybrid work

Culture and values

Career development

Job summary

Mornington Peninsula Shire is seeking a Library Operations Support Officer to provide high-quality administrative and operational support for library services across the municipality. The role offers a hybrid working model and a permanent full-time contract, based at Hastings Office and library branches.

You will assist with service planning, rostering, governance and reporting, and support projects and continuous improvement across the Libraries team.

Qualifications

• Experience in business support, administration or customer service.
• Experience in rostering, resource allocation and process coordination.
• Proficiency in Microsoft Office and library management systems.
• Strong organisational and problem-solving skills.

Responsibilities

• Provide administrative and operational support for library services.
• Coordinate staff rostering and scheduling across library branches.
• Prepare and maintain records and reports for governance and compliance.
• Support projects and drive improvements to systems and processes.

Skills

Business support

Administration

Customer service

rostering and workflow coordination

Microsoft Office

Library systems

Tools

Library management systems

Job description

Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.

The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 1,000 employees, it is a busy and vibrant workplace.

What’s on Offer

• Security – Permanent full-time role, 38 hours per week, based at Hastings Office and within library branches, with work across the municipality as required. Band 4 – $75,105 - $80,030 per annum (excl. super)
  
• Work Life Balance –We offer a hybrid working model, flexible working arrangements and generous leave provisions.
  
• Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.
  
• Career – Opportunity to grow and develop with excellent learning and development opportunities.
  

About the Role

As the Library Operations Support Officer, you will provide high-quality business, operational and administrative support to enable the efficient and effective delivery of library services. You will support service planning, staff rostering, governance, reporting, project coordination and continuous improvement, working collaboratively across the Libraries team to achieve operational and strategic objectives.

Reporting to the Team Leader - Libraries, your core responsibilities include:

• Provide accurate and timely business, operational and administrative support, maintaining professional relationships with colleagues and stakeholders.
• Coordinate staff rostering, scheduling and operational activities to meet service delivery requirements across the Library Service.
• Prepare and maintain accurate records, reports, correspondence and documentation to support governance, decision-making and compliance with Council requirements.
• Provide administrative and coordination support for projects, service improvements and strategic initiatives, and identify and implement improvements to systems and processes.

About You

• Demonstrated experience in business support, administration, customer service, project support or a related field, providing high-quality support in a customer-focused environment. Experience in workforce rostering, resource allocation and business process coordination is highly regarded; local government, library or other complex service-based experience is desirable.
• Well-developed written and verbal communication skills to prepare clear correspondence, reports and documentation, and provide responsive customer service to diverse internal and external stakeholders.
• Proficiency in Microsoft Office, corporate and library management systems, with the ability to maintain and analyse accurate records, financial information and operational data to support reporting and decision-making.
• Strong organisational and problem-solving skills, with the ability to manage competing priorities, exercise sound judgement, maintain accuracy and improve systems, processes and service delivery.

A driver's licence, National Police Record Check and Working with Children Check are mandatory requirements for this position.

Applications Close: 11:59pm Monday 16 November 2026

The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.

Mornington Peninsula Shire undertakes a variety of employment screening checks. This includes employment references, Working with Children Checks and Nationally Coordinated Criminal History Check (NCCHC).

Applicants must have valid Australian work rights.

For further information about the role, you can download the Position Description by clicking 'Apply'. For a confidential discussion about this opportunity, please contact: Claire Grosso, Team Leader – Libraries, 03 5950 3***.