Library Customer Experience Officer

City of Palmerston; Palmerston; On-site; AUD 81,000 - 85,000; Full time

Job summary

City of Palmerston Library is seeking a Customer Experience Officer to welcome visitors, answer questions and help people access information and services. You’ll assist with computers, printers and eBooks, keep shelves tidy, and prepare new materials for borrowing.

You will support library programs and connect with diverse community members while maintaining a patient, respectful, and professional approach.

Qualifications

• Great customer service with listening, patience and practical help.
• Experience in a public library is preferred; willingness to learn is essential.
• Current Ochre Card is required to work with children and families.

Responsibilities

• Welcome customers and help them find information, resources and services.
• Assist users with computers, printers, ebooks and other technology.
• Keep the collection organized and prepare new books and resources for borrowing.
• Support library programs and community activities and work with teammates.

Skills

Customer service

Patience empathetic

Computer literacy

Learning new systems

Education

Ochre Card (Working with Children clearance)

Tools

Library management systems

Job description

• Mentoring & on-the-job development provided to build your career
• Level 3 ($80,765.12 - $85,234.11)
• Grow your career while making a positive impact in the Palmerston community
• Love helping people? Help our community connect, learn and discover at Palmerston Library!
• Help create a welcoming library where everyone feels they belong.
• Enjoy a varied, hands-on role helping people, supporting technology and connecting the community.
• Be part of a team making a real difference in Palmerston.

About the role

Palmerston Library a place where people come to learn, connect, access technology and explore new interests. As our Library Customer Experience Officer, you’ll help make every visit a positive experience. You’ll welcome customers, answer questions and help people find the information, resources and services they need. You’ll also help customers use computers, printers, eBooks and other technology, keep our collection organised, prepare new books and resources for borrowing, and support library programs and community activities. Every day brings something different. You’ll work with a diverse range of people, solve problems, support your teammates and help keep the library running smoothly. You’ll also need to be comfortable responding to challenging situations with patience, empathy and professionalism. If you enjoy working with people, like a bit of variety and want to be part of a service that makes a difference in the community, this could be the role for you.

About you

You’re friendly, approachable and genuinely enjoy helping people. You understand that great customer service means listening, being patient and finding practical ways to help, even when things don’t go to plan. You’re comfortable using computers and everyday technology, keen to learn new systems and happy to share your knowledge with others. You can work independently, use your initiative and pitch in wherever needed. You bring a positive attitude, treat people from all backgrounds with respect and understand the importance of making everyone feel welcome. Experience in a public library and familiarity with library management systems would be an advantage, but just as importantly, we’re looking for someone with the right attitude and a willingness to learn. A current Ochre Card (Working with Children clearance) is required.

For more information on the key duties and responsibilities for the role, please refer to the position description linked below.

To apply

• A current resume.
• A cover letter outlining your interest in the role and how your skills and experiences align with the position requirements.

Applications Close : Wednesday, 4 November 2026

Eligibility: Applicants must have the right to work in Australia.

City of Palmerston values and celebrates diversity and inclusion. We recognise a diverse workforce strengthens our organisation and helps us better reflect and serve our community. We encourage applications from Aboriginal and Torres Strait Islander peoples, people living with disability, members of the LGBTQIA+ community, people from culturally and linguistically diverse backgrounds, and people with diverse experiences and perspectives.