RAC Insurance Leadership Opportunities

Royal Automobile Club of WA Inc.; Perth; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free Roadside Assistance

Discounts on RAC products and services

Job summary

Royal Automobile Club of WA Inc. is seeking a Team Leader to lead and coach a team of claims professionals, ensuring accurate, efficient, and member-centric claims processing.

You will monitor workflows, provide technical guidance on complex claims, and drive performance through coaching, feedback, and development planning in a fast-paced environment. This role offers scope across Home, Motor, and Assessing divisions.

Qualifications

• Experience in a leadership role within an operational environment.
• Strong communication and interpersonal skills.
• Experience with claims systems and KPI management.

Responsibilities

• Lead, support and coach a team of claims professionals to achieve service, quality, and productivity targets.
• Monitor daily workflows and resource allocation to ensure operational efficiency.
• Provide technical guidance and decision-making support for complex or escalated claims.
• Foster a high-performing and engaged team culture through regular feedback, development planning, and performance reviews.
• Ensure compliance with internal policies, industry regulations, and service-level agreements.
• Identify and implement continuous improvement initiatives to optimise processes and member outcomes.
• Collaborate with stakeholders across the business to resolve issues, share insights, and improve the end-to-end claims journey.

Job description

## RAC Insurance Leadership OpportunitiesApply: West Perth: Full time: Posted 2 Days Ago: End Date: September 24, 2026 (10 days left to apply): JR106882With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “**The driving force for a better WA.”**Our Claims team plays a vital role in supporting our members during challenging times, and we are looking for motivated and experienced**Team Leaders** to join several of our operational teams.**About the Role** As a **Team Leader**, you will be responsible for leading and coaching a team of specialists to ensure efficient, accurate, and member-centric claims processing. This operational leadership role requires strong people management skills, a solutions-focused mindset, and the ability to drive performance in a fast-paced environment.**We have multiple opportunities available across a range of Claims divisions (Home/Motor/Assessing), offering diverse pathways for professionals looking to take the next step in their career.****Key Responsibilities*** Lead, support and coach a team of claims professionals to achieve service, quality, and productivity targets.* Monitor daily workflows and resource allocation to ensure operational efficiency.* Provide technical guidance and decision-making support for complex or escalated claims.* Foster a high-performing and engaged team culture through regular feedback, development planning, and performance reviews.* Ensure compliance with internal policies, industry regulations, and service-level agreements.* Identify and implement continuous improvement initiatives to optimise processes and member outcomes.* Collaborate with stakeholders across the business to resolve issues, share insights, and improve the end-to-end claims journey.**About You*** Proven experience in a leadership role within an operational environment.* Willingness to learn and adapt in a continuously evolving environment.* Effective communicator with strong interpersonal and conflict resolution skills.* Results-driven with a focus on quality, compliance, and customer service.* Ability to lead through change and support team resilience in a dynamic environment.* Confident in using claims systems, reporting tools, and managing KPIs.* Experience managing customer/member disputes within a financially regulated environment is preferred**What can we offer you?*** A workplace culture where our people feel valued, respected and empowered* Work in flexible ways that meet work/life commitments and support wellbeing* Be part of a purpose led organisation that gives back to the WA community* An environment that values ongoing career development* Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance* Opportunities for community engagement and corporate volunteeringApply online – send us your CV showcasing what you can bring to the team.**Applications Close COB Wednesday 23rd September 2026.**