Level 3 Helpdesk Engineer

Rashi Joshi; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career development

Exposure to leading technologies

Job summary

Your new company A leading National Managed Service Provider headquartered in Adelaide's Inner North-West requires a Level 3 Helpdesk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.

Your new role involves providing 3rd level remote and onsite support for clients, resolving high-level IT issues escalated within the Service Desk,

Qualifications

• Demonstrated experience in providing level 3 IT support.
• Strong knowledge of Windows Server, Active Directory, VMware / Hyper-V, Office 365, Exchange, SharePoint, Azure / AWS and Network troubleshooting.
• Tertiary IT education; Microsoft, Fortinet, Cisco, CompTIA A+ and VMware certifications are beneficial.

Responsibilities

• Providing 3rd level remote and onsite support for clients.
• Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.
• Performing technical support of servers, network and hardware.
• Assisting with the delivery of infrastructure projects.
• Delivering a high level of customer service and communication.
• Handling escalations, whilst mentoring and training Level 1 & Level 2 Service Desk Engineers.

Skills

3rd level IT support

Windows Server

Active Directory

VMware / Hyper-V

Office 365

Exchange

SharePoint

Azure / AWS

Network troubleshooting

Education

Tertiary IT degree

Microsoft/ Fortinet/ Cisco/ CompTIA A+/ VMware certifications

Tools

Autotask

ConnectWise

Job description

Your new company A leading National Managed Service Provider headquartered in Adelaide's Inner North-West requires a Level 3 Helpdesk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.

Your new role

• Providing 3rd level remote and onsite support for clients.
• Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.
• Performing technical support of servers, network and hardware.
• Assisting with the delivery of infrastructure projects.
• Delivering a high level of customer service and communication.
• Handling escalations, whilst mentoring and training Level 1 & Level 2 Service Desk Engineers.

What you'll need to succeed

• Demonstrated experience in providing level 3 IT support.
• Strong knowledge of Windows Server, Active Directory, VMware / Hyper-V, Office 365, Exchange, SharePoint, Azure / AWS and Network troubleshooting.
• Highly developed troubleshooting and problem-solving skills.
• Experience with Autotask and ConnectWise is highly advantageous.
• A tertiary education in Information Technology as well as Microsoft, Fortinet, Cisco, CompTIA A+ and VMware certifications are beneficial.
• Proven experience working within a Managed Service Provider.
• Current driver's license and access to a car.

What you'll get in return

• Working in an organisation where they develop and grow careers, you will be offered an excellent salary package.
• Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects.
• This organisation prides itself on internal promotion and career development and offers development training.