Level 2/3 IT Support Engineer

Rashi Joshi; Geelong; On-site; AUD 70,000 - 110,000; Full time

Job summary

Geelong-based MSP is seeking a Level 2/3 Support Engineer to join a permanent role starting ASAP. Based at their Geelong office, the successful candidate will handle complex client issues and help maintain IT infrastructure.

You will work across Azure, Windows Server, Exchange and virtualization, with a focus on customer service and proactive system support. A tertiary IT qualification and relevant certifications are advantageous, and a valid driver's license is required.

Qualifications

• Demonstrated experience providing level 2 IT support.
• Sound knowledge of Azure, Windows Server, Exchange, Office 365, VMware/Hyper-V, Hardware and LAN/WAN networks.
• A tertiary IT education and relevant certifications are beneficial.
• Proven experience working for an MSP or Consultancy.
• Current driver’s license and access to a car.

Responsibilities

• Providing 2nd & 3rd level support for a broad range of clients.
• Handling escalations for the level 1 Helpdesk team.
• Maintaining relationships with clients.
• Performing technical support of servers, network and hardware.
• Delivering a high level of customer service.
• Installing, maintaining and expanding the IT Infrastructure for clients.

Skills

Level 2/3 support

Client escalations

Network troubleshooting

Education

Tertiary IT qualification

Tools

Azure

Windows Server

Exchange

Office 365

VMware / Hyper-V

LAN / WAN

Palo Alto

Check Point

Cisco

Job description

Your new company A growing Managed Service Provider requires a Level 2/3 Support Engineer for a permanent opportunity commencing ASAP, to be based at their Geelong office. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies.

Your new role

• Providing 2nd & 3rd level support for a broad range of clients.
• Handling escalations for the level 1 Helpdesk team.
• Maintaining relationships with clients.
• Performing technical support of servers, network and hardware.
• Delivering a high level of customer service.
• Installing, maintaining and expanding the IT Infrastructure for clients.

What you’ll need to succeed

• Demonstrated experience of providing level 2 IT support.
• Sound knowledge of Azure, Windows Server, Exchange, Office 365, VMware / Hyper-V, Hardware and LAN / WAN Networks.
• A tertiary education in Information Technology as well as Azure, Microsoft, VMware, Palo Alto, Check Point and Cisco certifications are beneficial.
• Proven experience working for a Managed Service Provider or Consultancy.
• Current driver’s license and access to a car.

What you’ll get in return

Working in an organisation where they develop and grow careers, you will be offered a great salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development.

Do not miss out!