Senior Level 3 Helpdesk Engineer – Remote & Onsite

Rashi Joshi

Adelaide

On-site

AUD 70,000 - 90,000

Full time

9 days ago

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Benefits offered by this job

Career development

Exposure to leading technologies

Job summary

Your new company A leading National Managed Service Provider headquartered in Adelaide's Inner North-West requires a Level 3 Helpdesk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.

Your new role involves providing 3rd level remote and onsite support for clients, resolving high-level IT issues escalated within the Service Desk,

Qualifications

Demonstrated experience in providing level 3 IT support.
Strong knowledge of Windows Server, Active Directory, VMware / Hyper-V, Office 365, Exchange, SharePoint, Azure / AWS and Network troubleshooting.
Tertiary IT education; Microsoft, Fortinet, Cisco, CompTIA A+ and VMware certifications are beneficial.

Responsibilities

Providing 3rd level remote and onsite support for clients.
Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.
Performing technical support of servers, network and hardware.
Assisting with the delivery of infrastructure projects.
Delivering a high level of customer service and communication.
Handling escalations, whilst mentoring and training Level 1 & Level 2 Service Desk Engineers.