Level 2 Service Desk Technician – IT Support, Adelaide

ACCIONA; Adelaide; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

ACCIONA Adelaide is seeking a motivated Service Desk Technician to join our team. In this 12-month contract, you will provide second-level IT support across computer systems, mobile services, and Office 365 environments to ensure smooth operations for end-users.

You will manage incidents and requests, install and configure hardware/software, and collaborate with local and global ICT teams to deliver high-quality support in a fast-paced, collaborative setting.

Qualifications

• Proven experience in a Level 2 role within a large matrix organization.
• Mobile Device Support: proficiency in supporting mobile devices (iOS and Android) and Office 365 PC programs.
• PC Hardware Knowledge: configuration and maintenance of PCs, printers and scanners.
• Communication: excellent communication skills to interact with stakeholders and provide clear support.

Responsibilities

• Incident and service request management using ITSM tools (ServiceNow).
• Hardware and software installation, configuration, and routine maintenance.
• Ticket queue monitoring and prioritization to meet defined SLAs.
• Documentation updates and Knowledge Base article creation.

Job description

ACCIONA Adelaide is seeking a motivated Service Desk Technician to join our team. In this 12-month contract, you will provide second-level IT support across computer systems, mobile services, and Office 365 environments to ensure smooth operations for end-users.

You will manage incidents and requests, install and configure hardware/software, and collaborate with local and global ICT teams to deliver high-quality support in a fast-paced, collaborative setting.