Service Desk Technician – Level 2 IT Support (Adelaide)

Acciona S.A; Adelaide; On-site; AUD 70,000 - 85,000; Full time

Job summary

ACCIONA is seeking a motivated Service Desk Technician to join our Adelaide team. In this role, you will provide second-level IT support across computer systems, operating systems, applications, and mobile services for end-users.

This is a 12-month contract with potential for permanency and collaboration with global ICT teams. You will manage incidents via ServiceNow, install and configure hardware and software, and work with stakeholders to ensure high-quality IT operations in a fast-paced

Qualifications

• Experience in a Level 2 IT support role within a large organization.
• Proficient with mobile devices (iOS/Android) and Office 365 PC programs.
• Strong communication skills to interact with stakeholders.
• Familiarity with ITSM tools and documentation practices.

Responsibilities

• Incident Management: provide second-level ICT support and log tickets in the ITSM tool ServiceNow.
• Hardware & Software Support: install and configure computer hardware/software and peripheral devices.
• Ticket Management: monitor queues and prioritize workloads to meet SLAs.
• Documentation: record clear notes in ServiceNow and update Knowledge Base articles as needed.

Skills

Level 2 support

Mobile device support

Office 365 PC programs

Communication skills

ITIL awareness

Tools

ServiceNow

Windows OS

Printer/Scanner hardware

Job description

ACCIONA is seeking a motivated Service Desk Technician to join our Adelaide team. In this role, you will provide second-level IT support across computer systems, operating systems, applications, and mobile services for end-users.

This is a 12-month contract with potential for permanency and collaboration with global ICT teams. You will manage incidents via ServiceNow, install and configure hardware and software, and work with stakeholders to ensure high-quality IT operations in a fast-paced