2nd-Level IT Service Desk Technician

Acciona Australia; Adelaide; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

ACCIONA is seeking a motivated Service Desk Technician to join the Adelaide team for a 12-month contract. You will provide second-level IT support across computer systems, operating systems, applications, and mobile services in a collaborative environment.

You will manage incidents, install and configure hardware/software, and work with local and global ICT teams to deliver high-quality support. Great team and potential for permanency.

Qualifications

• Proven experience in a Level 2 IT support role within a large organisation.
• Mobile device support for iOS and Android and Office 365 PC programs.
• PC hardware knowledge including printers and scanners.
• Strong communication to interact with stakeholders and document actions clearly.

Responsibilities

• Incident Management: log and resolve ICT incidents and service requests via ServiceNow.
• Hardware & Software Support: install/configure hardware and software, including Microsoft products.
• Ticket Management: monitor queue and reprioritise workload to meet SLAs.
• Documentation: maintain clear notes in ServiceNow and contribute to Knowledge Base.

Skills

Level 2 support

Mobile device support

Printer & scanner maintenance

Stakeholder communication

Tools

ServiceNow

Microsoft 365

Job description

ACCIONA is seeking a motivated Service Desk Technician to join the Adelaide team for a 12-month contract. You will provide second-level IT support across computer systems, operating systems, applications, and mobile services in a collaborative environment.

You will manage incidents, install and configure hardware/software, and work with local and global ICT teams to deliver high-quality support. Great team and potential for permanency.