Service Desk Technician - 12 Month Fixed Term Contract

ACCIONA; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

ACCIONA is seeking a motivated Service Desk Technician to join our Adelaide team. You will provide second-level IT support across computer systems, operating systems, applications, and mobile services, ensuring smooth IT operations for end-users.

You will manage incidents and service requests, install and configure hardware and software, and collaborate with local and global ICT teams to deliver high-quality support in a fast-paced environment.

Qualifications

• Experience in a Level 2 IT support role within a large matrix organisation.
• Proficiency with iOS and Android devices and Office 365 PC programs.
• Knowledge of PC hardware configuration, including printers and scanners.
• Excellent communication to interact with stakeholders and provide clear support.

Responsibilities

• Incident Management: provide second-level IT support and log incidents via ITSM tool ServiceNow.
• Hardware & Software Support: install and configure hardware and software, incl. Microsoft products.
• Ticket Management: monitor queues and prioritize work to meet SLAs.
• Documentation: add concise notes in ServiceNow and contribute to Knowledge Base.

Skills

Level 2 support experience

Mobile device support

PC hardware knowledge

Communication skills

Tools

ServiceNow

Job description

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing to our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges, including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.

The Opportunity

Acciona is seeking a motivated and technically skilled Service Desk Technician to join our Adelaide team. In this key role, you'll provide second-level support across computer systems, operating systems, applications, and mobile services, ensuring smooth and efficient IT operations for our end-users. You'll manage incidents and service requests, install and configure hardware and software, and work closely with both local and global ICT teams to deliver high-quality support. This is a great opportunity to be part of a collaborative and forward-thinking organisation where your contributions will be valued. If you're passionate about IT support, thrive in a fast-paced environment, and enjoy solving problems while working with great stakeholders.

Key Responsibilities:

• Incident Management: Provide second-level support by logging and handling ICT incidents and service requests using the ITSM tool ServiceNow.
• Hardware & Software Support: Install and configure computer hardware, software (especially Microsoft products), and peripheral devices.
• Ticket Management: Monitor your ticket queue (requests and incidents), reprioritizing your workload to ensure resolution within defined SLAs.
• Documentation: Provide clear and concise notes within ServiceNow for each ticket and update or develop Knowledge Base articles as needed.

About You:

• Proven experience in a Level 2 role within a large matrix organization.
• Mobile Device Support: Proficiency in supporting mobile devices (iOS and Android) and Office 365 PC programs.
• PC Hardware Knowledge: Expertise in PC hardware configuration, including maintenance of printers and scanners.
• Communication: Excellent communication skills to effectively interact with stakeholders and provide clear support.