Second‑Line IT Support Specialist — Windows & Mobile

ACCIONA; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

ACCIONA is seeking a motivated Service Desk Technician to join our Adelaide team. You will provide second-level IT support across computer systems, operating systems, applications, and mobile services, ensuring smooth IT operations for end-users.

You will manage incidents and service requests, install and configure hardware and software, and collaborate with local and global ICT teams to deliver high-quality support in a fast-paced environment.

Qualifications

• Experience in a Level 2 IT support role within a large matrix organisation.
• Proficiency with iOS and Android devices and Office 365 PC programs.
• Knowledge of PC hardware configuration, including printers and scanners.
• Excellent communication to interact with stakeholders and provide clear support.

Responsibilities

• Incident Management: provide second-level IT support and log incidents via ITSM tool ServiceNow.
• Hardware & Software Support: install and configure hardware and software, incl. Microsoft products.
• Ticket Management: monitor queues and prioritize work to meet SLAs.
• Documentation: add concise notes in ServiceNow and contribute to Knowledge Base.

Skills

Level 2 support experience

Mobile device support

PC hardware knowledge

Communication skills

Tools

ServiceNow

Job description

ACCIONA is seeking a motivated Service Desk Technician to join our Adelaide team. You will provide second-level IT support across computer systems, operating systems, applications, and mobile services, ensuring smooth IT operations for end-users.

You will manage incidents and service requests, install and configure hardware and software, and collaborate with local and global ICT teams to deliver high-quality support in a fast-paced environment.