Level 2 Service Desk Engineer

RGIT Australia; Toowoomba Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Career progression

Exposure to diverse technologies

Supportive culture

Job summary

Priority 1 IT, powered by efex, is seeking a Level 2 Service Desk Engineer to join the Toowoomba team. You’ll provide proactive and reactive IT support across diverse client environments, focusing on infrastructure, cloud, networking and security challenges.

You’ll work with Microsoft 365, Entra ID, Intune, AD, Group Policy and Windows Server, ensuring system continuity and clear client communication. 3–5 years MSP experience is preferred, with opportunities for growth and development.

Qualifications

• 3–5 years in a technical MSP role.
• Strong customer service skills and client interaction.
• Proactive, detail-oriented and a problem-solver.

Responsibilities

• Provide proactive and reactive IT support across diverse client environments.
• Support and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments.
• Maintain system continuity through monitoring, troubleshooting and maintenance.
• Communicate clearly with clients to provide visibility at every stage.
• Accurately manage tickets, time and documentation.
• Collaborate with account managers and teams for seamless service.
• Mentor and support junior team members.
• Gain exposure to leading technologies and expand technical skills daily.

Skills

Microsoft 365

Entra ID

Intune

Active Directory

Group Policy

Windows Server

TCP/IP

DNS

DHCP

VPN

Network troubleshooting

Backups & DR

VMware

Hyper-V

cPanel/WHM

WordPress

Medical PMS

Tools

VMware

Hyper-V

Cpanel/WHM

WordPress

PowerShell

Job description

Level 2 Service Desk Engineer | Toowoomba

Lead technical outcomes. Solve complex challenges. Help clients get more from their technology.

As a Level 2 Service Desk Engineer, you'll be a trusted technical expert, working across diverse client environments and helping resolve complex infrastructure, cloud, networking, and security challenges.

Who We Are

Priority 1 IT is powered by efex

With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers.

Priority 1 IT operates locally in Toowoomba, delivering trusted IT solutions to the region, backed by efex’s national capability, resources, and support.

We’re approachable, business-focused, and people-first, both for our clients and our team.

The Role

We’re looking for aLevel 2 Service Desk Engineerto join ourToowoombateam full-time.

In this role, you’ll:

• Provide proactive and reactive IT support across diverse client environments
• Support and maintainMicrosoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Serverenvironments
• Maintain system continuity through monitoring, troubleshooting, and maintenance
• Communicate clear with clients, giving them confidence and visibility at every stage
• Accurately manage tickets, time, and documentation
• Collaborate with account managers and other teams to deliver seamless service
• Mentor and support junior team members
• Gain exposure to leading technologies, expanding your technical skills daily

About You

You’ll thrive in this role if you:

• Bring 3 - 5 years’ experience in a technical role within an MSP environment
• Have strong customer service skills and enjoy client interaction
• Are proactive, detail-oriented, and a natural problem solver

Have medium to high-level experience with:

• Microsoft 365, Entra ID and Intune
• Active Directory and Group Policy
• TCP/IP, DNS, DHCP and VPN technologies
• Network troubleshooting and administration
• Backup and disaster recovery solutions
• Virtualisation technologies such as VMware and Hyper-V
• Cpanel/WHM and Wordpress
• Medical PMS administration

And some experience with:

• WatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platforms
• Cloud networking and SD-WAN technologies
• Cybersecurity solutions and best-practice security frameworks
• PowerShell scripting and automation
• Microsoft, Cisco, AWS, CompTIA or other industry certifications
• Financial software administration
• Microsoft Power Platform

What We Offer

• Competitive salary package reflective of your experience
• Career pathways into technical leadership, projects, architecture, and specialist engineering roles
• Exposure to a wide range of technologies, industries, and client environments
• Ongoing training and professional development opportunities
• Supportive, down-to-earth culture that values collaboration and knowledge sharing

Why Join efex?

This is more than a support role; it’s a chance to grow with one of Australia's fastest-growing MSPs. You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.