Level 2 IT Support Technician – ServiceNow & Mobile

Acciona Construcción S/A

Sydney

On-site

AUD 65,000 - 90,000

Full time

39 hours ago

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Job summary

ACCIONA is seeking a motivated Service Desk Technician to join our Sydney team in North Sydney. This 12-month contract role provides second-level IT support across computer systems, operating systems, applications, and mobile services to end-users.

You will manage incidents, install hardware and software, and collaborate with local and global ICT teams to deliver high-quality support. In this fast-paced environment, you will engage with stakeholders, resolve escalations, and contribute to

Qualifications

Proven experience in a Level 2 role within a large matrix organization.
Mobile Device Support: Proficiency in supporting mobile devices (iOS and Android) and Office 365 PC programs.
PC Hardware Knowledge: Expertise in PC hardware configuration, including maintenance of printers and scanners.
Communication: Excellent communication skills to effectively interact with stakeholders and provide clear support.

Responsibilities

Incident Management: Provide second-level support by logging and handling ICT incidents and service requests using the ITSM tool ServiceNow.
Hardware & Software Support: Install and configure computer hardware, software (especially Microsoft products), and peripheral devices.
Ticket Management: Monitor your ticket queue (requests and incidents), reprioritize your workload to ensure resolution within defined SLAs.
Documentation: Provide clear and concise notes within ServiceNow for each ticket and update or develop Knowledge Base articles as needed.