2nd-Line IT Service Desk Technician – North Sydney

Acciona; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Acciona is seeking a motivated Service Desk Technician to join our Sydney team in North Sydney on a 12-month contract. You will provide second-level IT support across computer systems, operating systems, applications and mobile devices, ensuring timely resolution and customer satisfaction.

Working with local and global ICT teams, you will manage incidents and service requests, install and configure hardware and software, and maintain clear documentation in ServiceNow to support ongoing

Qualifications

• Proven Level 2 ICT support experience in a large matrix organization.
• Experience supporting mobile devices (iOS/Android) and Office 365 PC programs.
• Strong PC hardware knowledge including printers/scanners.

Responsibilities

• Provide second-level ICT support using ServiceNow.
• Install and configure hardware and software for end users.
• Monitor ticket queue and prioritize to meet SLAs.

Skills

Level 2 support

Mobile device support

Office 365 PC programs

PC hardware knowledge

Strong communication

Tools

ServiceNow

Job description

Acciona is seeking a motivated Service Desk Technician to join our Sydney team in North Sydney on a 12-month contract. You will provide second-level IT support across computer systems, operating systems, applications and mobile devices, ensuring timely resolution and customer satisfaction.

Working with local and global ICT teams, you will manage incidents and service requests, install and configure hardware and software, and maintain clear documentation in ServiceNow to support ongoing