2nd-Line IT Service Desk Technician — North Sydney

Acciona; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

12-month contract

Equal opportunity employer

Job summary

ACCIONA is seeking a motivated Service Desk Technician to join our Sydney team in North Sydney. You will provide second-level support across computer systems, operating systems, applications, and mobile services, ensuring smooth IT operations for end-users.

Collaborate with local and global ICT teams, handle incidents, install hardware/software, and maintain high-quality support in a fast-paced environment.

Qualifications

• Must have proven Level 2 support experience in a large matrix organisation.
• Proficiency in mobile device support (iOS and Android) and Office 365.
• Strong PC hardware knowledge including printers and scanners.
• Excellent communication to interact with stakeholders and provide clear support.

Responsibilities

• Provide second-level ICT incident and service request resolution using ServiceNow.
• Install and configure hardware and software and support mobile and PC environments.
• Monitor ticket queues and prioritize workload to meet defined SLAs.
• Document tickets clearly and update/expand Knowledge Base articles as needed.

Skills

Level 2 support experience

Mobile device support

PC hardware

Office 365

Communication skills

Tools

ServiceNow

Job description

ACCIONA is seeking a motivated Service Desk Technician to join our Sydney team in North Sydney. You will provide second-level support across computer systems, operating systems, applications, and mobile services, ensuring smooth IT operations for end-users.

Collaborate with local and global ICT teams, handle incidents, install hardware/software, and maintain high-quality support in a fast-paced environment.