2nd-Line IT Service Desk Technician – Sydney

Acciona Group; Sydney; On-site; AUD 65,000 - 95,000; Full time

Job summary

ACCIONA Energía in Sydney is seeking a motivated Service Desk Technician to provide second-level IT support across workstations, OS, apps, and mobile services for end-users. You will handle incidents, service requests, and work with local and global ICT teams to ensure smooth operations.

The role offers a collaborative environment in a fast-paced setting, with opportunities to contribute to knowledge base articles and ensure SLAs are met, while engaging with busy stakeholders.

Qualifications

• Proven experience in a Level 2 role within a large matrix organization.
• Mobile Device Support: iOS and Android, Office 365 PC programs.
• PC hardware knowledge: configuration, printers and scanners.
• Excellent communication with stakeholders for effective support.

Responsibilities

• Incident Management: provide second-level support using ServiceNow.
• Hardware & Software Support: install and configure computer hardware/software including Microsoft products.
• Ticket Management: monitor queue and prioritize to meet SLAs.
• Documentation: add notes in ServiceNow and update Knowledge Base articles.

Skills

Level 2 Support

Mobile Device Support

PC Hardware

Communication Skills

Tools

ServiceNow

Job description

ACCIONA Energía in Sydney is seeking a motivated Service Desk Technician to provide second-level IT support across workstations, OS, apps, and mobile services for end-users. You will handle incidents, service requests, and work with local and global ICT teams to ensure smooth operations.

The role offers a collaborative environment in a fast-paced setting, with opportunities to contribute to knowledge base articles and ensure SLAs are met, while engaging with busy stakeholders.