Service Desk Technician - 12 Month Contract

Acciona; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Acciona is seeking a motivated Service Desk Technician to join our Sydney team in North Sydney on a 12-month contract. You will provide second-level IT support across computer systems, operating systems, applications and mobile devices, ensuring timely resolution and customer satisfaction.

Working with local and global ICT teams, you will manage incidents and service requests, install and configure hardware and software, and maintain clear documentation in ServiceNow to support ongoing

Qualifications

• Proven Level 2 ICT support experience in a large matrix organization.
• Experience supporting mobile devices (iOS/Android) and Office 365 PC programs.
• Strong PC hardware knowledge including printers/scanners.

Responsibilities

• Provide second-level ICT support using ServiceNow.
• Install and configure hardware and software for end users.
• Monitor ticket queue and prioritize to meet SLAs.

Skills

Level 2 support

Mobile device support

Office 365 PC programs

PC hardware knowledge

Strong communication

Tools

ServiceNow

Job description

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.

Job Description

• 12 Month Contract
• North Sydney location
• Growing team with possibility for a permanent role.

The Opportunity

Acciona is seeking a motivated and technically skilled Service Desk Technician to join our Sydney team based in North Sydney. In this key role, you'll provide second-level support across computer systems, operating systems, applications, and mobile services, ensuring smooth and efficient IT operations for our end-users. You'll manage incidents and service requests, install and configure hardware and software, and work closely with both local and global ICT teams to deliver high-quality support. This is a great opportunity to be part of a collaborative and forward-thinking organisation where your contributions will be valued. If you're passionate about IT support, thrive in a fast-paced environment, and enjoy solving problems while working with great stakeholders.

Key Responsibilities

• Incident Management: Provide second-level support by logging and handling ICT incidents and service requests using the ITSM tool ServiceNow.
• Hardware & Software Support: Install and configure computer hardware, software (especially Microsoft products), and peripheral devices.
• Ticket Management: Monitor your ticket queue (requests and incidents), reprioritizing your workload to ensure resolution within defined SLAs.
• Documentation: Provide clear and concise notes within ServiceNow for each ticket and update or develop Knowledge Base articles as needed.

Required Skills and Competencies

• Proven experience in a Level 2 role within a large matrix organization.
• Mobile Device Support: Proficiency in supporting mobile devices (iOS and Android) and Office 365 PC programs.
• PC Hardware Knowledge: Expertise in PC hardware configuration, including maintenance of printers and scanners.
• Communication: Excellent communication skills to effectively interact with stakeholders and provide clear support.

ACCIONA has been given the Top Employer 2022, 2023, 2024 & 2025 certification in Australia, which certifies the company's commitment to excellence in human resources management and those who focus on putting their people first through their exceptional HR policies. Since establishing a presence in Australia in 2002, ACCIONA employs more than 3,000 people in its renewable energy, infrastructure and water projects across Australia & New Zealand.

We are an Equal Opportunity Employer and promote equality and diversity. Indigenous Australians and candidates from minority groups are encouraged to apply.