Level 1 IT Support Specialist — End-User Tech & AV

Arsenault; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Arsenault is seeking an IT Support Officer for a Victorian state government contract. You will provide level 1 desktop support and guide users through IT problems, while playing a key role in end-user computing priorities locally.

The role requires provisioning hardware for new starters, creating user guides, and managing IT assets and AV setups. Experience with Microsoft 365, Teams Telephony, MDM, Domino Notes, and Crestron hardware is valued.

Qualifications

• Demonstrated experience in Level 1 Desktop Support.
• Experience with Microsoft 365, Teams Telephony, Mobile Device Management, Domino Lotus Notes, Adobe Acrobat, Windows 10, and printing/print management.
• Proven ability to manage IT asset provisioning for new starters and create IT user guides and process documentation.
• Experience with asset management of desktops, mobile devices, SIM cards and peripherals.
• Ability to support and troubleshoot AV equipment and ensure conference room setups are ready.
• Experience raising IT requests with external providers and tracking tickets for quality checks.
• Knowledge of Crestron hardware is preferred.

Responsibilities

• Provide level 1 desktop support and guide end users through IT problems.
• Assist with IT inductions, hardware provisioning for new starters and documentation.
• Support end-user computing priorities and represent IT at local levels.
• Raise requests with external IT provider and follow up on tickets to QA new devices.
• Manage assets including desktops, mobile devices, SIM cards and peripherals and maintain spreadsheets.
• Troubleshoot AV equipment and ensure conference rooms are set up correctly.

Skills

Level 1 Desktop Support

Microsoft 365

Teams Telephony

Mobile Device Management

Lotus Notes

Adobe Acrobat

Windows 10

Follow Me Print

Case Management

IT Inductions

Process Documentation

IT Asset Management

Asset Tracking

AV Equipment

Crestron Hardware

Ticket Coordination

Tools

Crestron Hardware

Job description

Arsenault is seeking an IT Support Officer for a Victorian state government contract. You will provide level 1 desktop support and guide users through IT problems, while playing a key role in end-user computing priorities locally.

The role requires provisioning hardware for new starters, creating user guides, and managing IT assets and AV setups. Experience with Microsoft 365, Teams Telephony, MDM, Domino Notes, and Crestron hardware is valued.