IT Support Specialist — Grow Your Career in Australia

the original; Newcastle; On-site; AUD 52,000 - 75,000; Full time

Benefits offered by this job

Birthday day off

Career growth opportunities

Job summary

Arsenault Oceania in Newcastle seeks an IT Support Specialist to deliver full onsite, desk-side and remote end-user support across Windows 10, Office 365 and mobile devices. The role involves asset management, project participation, and collaboration with global IT teams.

The ideal candidate has an IT degree and strong communication skills, with the ability to work autonomously within a supportive, collaborative IT group. Local candidates with right to work in Australia are encouraged to apply.

Qualifications

• Recent IT degree or equivalent.
• Proficiency with Windows 10 and basic troubleshooting.
• Experience supporting end users, in-person and remotely.
• Good communication and autonomous teamwork abilities.

Responsibilities

• Provide onsite/desk-side and remote end-user IT support for issues and requests; deploy/upgrade PCs and manage IT assets.
• Administer incidents assigned to local on-site support and resolve them promptly.
• Participate in local and global IT projects and cross-location tasks.
• Support server, network and telephony infrastructure; assist specialists as needed.
• Advise customers on IT needs and best practices and maintain strong relationships with users.
• Keep asset registers up to date and maintain the SharePoint IT Services page.

Skills

Windows 10

Mobile devices

Office 365

Basic troubleshooting

Education

IT degree

Tools

SharePoint

Job description

Arsenault Oceania in Newcastle seeks an IT Support Specialist to deliver full onsite, desk-side and remote end-user support across Windows 10, Office 365 and mobile devices. The role involves asset management, project participation, and collaboration with global IT teams.

The ideal candidate has an IT degree and strong communication skills, with the ability to work autonomously within a supportive, collaborative IT group. Local candidates with right to work in Australia are encouraged to apply.