Level 2 IT Helpdesk & Cybersecurity Coordinator – Brisbane CBD

Boost IT; City of Brisbane; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Birthday leave

Public transport travel card

Premium Brisbane CBD office

Job summary

Boostit Computer Services Pty Ltd (Boost IT) in Brisbane CBD seeks a Level 2 Helpdesk Support Technician/Coordinator for full-time work. You will provide 2nd level remote, phone and onsite IT support, focusing on Microsoft technologies, security, and customer service.

Ideal candidates have an IT-related degree in Cyber Security, Microsoft Administrator Expert and Microsoft Cybersecurity Architect Expert certs, and at least two years in a similar role with Azure and Autotask PSA experience.

Qualifications

• Must be customer service-focused with strong communication skills.
• Must have finished an IT-related degree in Cyber Security.
• Must be a certified Microsoft Administrator Expert.
• Must be a certified Microsoft Cybersecurity Architect Expert.
• Must have minimum two years experience in a similar role.
• Must have experience in Essential 8 ML1 and ML2 Framework.
• Must have minimum two years Azure server experience.
• Must have minimum two years Autotask PSA experience.
• Must have minimum two years helpdesk coordination skills.

Responsibilities

• Provide 2nd Level Remote, Phone and Onsite IT Support.
• Troubleshoot Hardware and Software related issues.
• Troubleshoot Network and cloud related issues.
• Provide Support for Microsoft Technologies, including Microsoft 365.
• Provisioning customers from scratch in the Microsoft Ecosystem using essential 8 Framework.
• Coordinate Service Requests & Helpdesk Tickets.
• Assist with providing proposals, implementing an managing projects.
• Communicate with clients and provide exceptional customer service.
• Be available from Monday to Friday to cover our different shifts (7am to 3pm, 9am to 5pm and 11am to 7pm).

Skills

Customer service

Communication skills

Azure server experience

Autotask PSA

Helpdesk coordination

Essential 8 Framework

Microsoft 365

Education

IT-related degree in Cyber Security

Tools

Autotask PSA

Job description

Boostit Computer Services Pty Ltd (Boost IT) in Brisbane CBD seeks a Level 2 Helpdesk Support Technician/Coordinator for full-time work. You will provide 2nd level remote, phone and onsite IT support, focusing on Microsoft technologies, security, and customer service.

Ideal candidates have an IT-related degree in Cyber Security, Microsoft Administrator Expert and Microsoft Cybersecurity Architect Expert certs, and at least two years in a similar role with Azure and Autotask PSA experience.