Level 1 ICT Support Technician

Lutheran Education Australia Ltd; McLaren Vale; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Tatachilla Lutheran College, located near McLaren Vale, seeks an experienced ICT Support Technician to support teachers, students and staff. The role blends in-school duties with holiday project work, focusing on ticket triage, timely resolution and thorough documentation to minimise disruption to learning.

You will join the ICT Team to maintain systems, meet SLAs and provide reliable, friendly service. ITIL knowledge, WWCC, RRHAN-EC and Protective Practices are valued, as is prior

Qualifications

• Tertiary qualifications preferred in a related field.
• ITIL Foundation encouraged.
• WWCC and TLC Applicant Declaration completion.
• RRHAN-EC awareness.
• Protective Practices Certificate helpful.
• Experience in an education environment is advantageous.

Responsibilities

• Triage and manage technical support to teachers, students, and administrative staff
• Troubleshoot and resolve hardware, software, and network issues
• Escalate complex issues to Level 2 while maintaining ownership of requests
• Record and update work in the ticketing system and keep stakeholders informed
• Align work with College SLAs to minimise impact on teaching and learning
• Support teaching and learning by providing reliable ICT services
• Maintain documentation, records, and procedures in line with policies

Skills

Communication

Organisation

Time management

Teamwork

Attention to detail

Self-motivation

Problem solving

Independent work

Flexibility

Education

Tertiary qualifications in a related field (preferred)

ITIL Foundation (strongly encouraged)

Working with Children Check (WWCC)

RRHAN-EC

Protective Practices Certificate

Experience in education environment (advantage)

Tools

Mac familiarity

Windows familiarity

Job description

Contract Type: Permanent/Ongoing Position Full Time

Applications Close: 4 November 2026

Tatachilla has a permanent, full-time opportunity for an experienced ICT Support Technician to join our team

ICT SUPPORT TECHNICIAN

Tatachilla has a permanent opportunity for an experienced ICT Technician to join our ICT Team.

About Tatachilla

Tatachilla Lutheran College is a leading ELC to Year 12coeducational Christian College, set on 26 hectares of world-class rural beauty.Located in the stunning McLaren Vale, Tatachilla is an easy commute from Adelaide on the Southern Expressway, minutes from the captivating beaches and alluring hinterland of the Fleurieu Peninsula.

The college currently supports a thriving population of more than 1,100 students who receive a rigorous, values-rich education underpinned by intellectual and spiritual growth.Tatachilla is also host to an acclaimed, onsite EcoSanctuary, with endangered Australian Bettongs and Potoroos as part of our focus on stewardship to the planet and sustainability.

Our staff enjoy an enriched and relaxed lifestyle living amongst the area's natural beauty with its pristine beaches, stunning landscapes, and award-winning wineries.

About the role

The Level 1 ICT Support Technician is responsible to the Head of ICT for providing technical support to teachers, students, and administrative staff in person and via tickets. The appointee will keep the ticketing system up to date with needs and progress at all times and align priorities in accordance with College SLAs to ensure needs are focussed toward, and minimise impact to, teaching and learning. Working in a school environment the appointee will enjoy a blend of support work during the school term and a combination of proactive and project work during school holidays. The Level 1 ICT Support Technician provides a seamless level of support to stakeholders including students and staff on all ICT systems across the College.

Key responsibilities

• Triage and manage technical support to teachers, students, and administrative staff
• Troubleshoot and resolve a variety of IT issues including hardware, software, and network problems
• Troubleshoot and then elevate complex issues to the level 2 support staff and/or externally, while still maintaining ownership of said service requests and incidents
• Record, track, and update all work in ticketing system keep stakeholders updated at all stages through to resolution
• Align all work to College SLAs
• Work with a focus toward empowering, and minimising impact to, teaching and learning
• Ensure compliance with College and ICT policies and procedures
• Maintain comprehensive documentation, records, and processes

About you

• Tertiary qualifications in a related field (preferred)
• ITIL Foundation (strongly encouraged)
• Working with Children Check (WWCC) and successful completion of TLC Applicant Declaration form
• Responding to Risks of Harm, Abuse and Neglect (RRHAN-EC)
• Protective Practices Certificate
• Excellent personal and organisation skills
• Astute communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work in a dynamic and changing environment with flexibility and a solutions-based attitude
• Excellent attention to detail and demonstrated self-motivation in setting goals, prioritising work and managing multiple tasks
• Prior support experience an advantage
• Strong organisational and time management skills
• Outstanding verbal and written communication skills
• Familiarity with Mac an advantage (80% of our use base), remainder Windows 20%
• Experience in an education environment is an advantage