Lending Support Officer

QCB Queensland Country Bank; Townsville City; Sur place; AUD 55 000 - 73 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Flexible work arrangement

Training and career advancement

Résumé du poste

Queensland Country Bank is seeking a Lending Support Officer in Townsville to support our Third-Party team with timely, accurate, and friendly member service. You will have opportunities to cross-sell products while maintaining resilience in a fast-paced environment and a 38-hour week, with Townsville as the preferred base.

The role emphasizes exceptional written and verbal communication, teamwork, and strong time management.

Qualifications

• Proven experience in member service.
• Exceptional written and verbal communication skills.
• Ability to work well within a team environment.
• Demonstrate exceptional time management skills and an ability to work under pressure.
• Experience within the Financial Services industry (desirable).

Responsabilités

• Support the Third-Party team to ensure timely, accurate and friendly service to members and introducers; cross-sell products and services where appropriate.
• Work in a fast-paced environment and remain resilient and goal-orientated.
• Operate on a 38-hour working week with Townsville as preferred location.
• Contribute to a positive member experience and uphold bank policies and standards.

Connaissances

Member service

Written and verbal communication

Team environment

Time management

Financial services experience

Description du poste

QCB Queensland Country Bank – Townsville QLD

Full time, Permanent

1d ago , from QCB Queensland Country Bank

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Lending Support Officer

• Enjoy a competitive salary along with great perks, benefits, and staff discounts.
• Prioritise your career and your personal life with our flexible work approach.
• Develop on the job, with expert-led training and a clear route to advancement

About the Role

We now have an opportunity for a Lending Support Officer on a full-time permanent basis.

As a Lending Support Officer, you will support the Third-Party team to ensure that the organisation delivers timely, accurate and friendly service to our members and introducers in relation to products and services whilst embracing the opportunity to cross-sell products and services to our members. You will work in a fast-paced environment so will need to be resilient and goal-orientated.

This is full a time permanent position, based on a 38-hour working week with preferred location for this position to be based is Townsville.

About You

To be eligible to apply for this position you must possess the following:

• Proven experience in member service
• Exceptional written and verbal communication skills
• Ability to work well within a team environment
• Demonstrate exceptional time management skills and an ability to work under pressure
• Experience within the Financial Services industry (desirable)

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country are now certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our members.

• Work life balance and flexible working options
• Community Volunteer Leave
• Access to an Employee Assistance Program (EAP)
• Access to our Wellness Program
• Discounts on your Banking and Health Insurance products
• Cultural lunches and social clubs
• Excellent training and development opportunities

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

*Queensland Country Bank limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533.*