Lending Support Officer

Queensland Country Bank; Townsville City; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Work life balance

Birthday Leave

Volunteer Leave

Employee Assistance Program (EAP)

Wellness Program

Banking & Health Insurance discounts

Cultural lunches & social clubs

Training and development opportunities

Résumé du poste

Queensland Country Bank is seeking a Lending Support Officer to join the team on a full-time basis in Townsville. You will support the Third-Party team, delivering timely and friendly service to members and introducers, with opportunities to cross-sell products.

The role requires resilience in a fast-paced environment and a 38-hour week. The ideal candidate has proven member service experience, strong communication skills, and the ability to work well within a team.

Qualifications

• Proven experience in member service.
• Exceptional written and verbal communication skills.
• Ability to work well within a team environment.
• Demonstrate exceptional time management skills and ability to work under pressure.
• Experience within the Financial Services industry (desirable)

Responsabilités

• Support the Third-Party team to deliver timely, accurate and friendly service to members and introducers.
• Cross-sell products and services where appropriate.
• Work in a fast-paced environment with resilience and goal-orientation.

Connaissances

Member service

Written communication

Verbal communication

Teamwork

Time management

Financial services experience

Description du poste

Lending Support Officer

• Enjoy a competitive salary along with great perks, benefits, and staff discounts.
• Prioritise your career and your personal life with our flexible work approach.
• Develop on the job, with expert-led training and a clear route to advancement

About the Role

We now have an opportunity for a Lending Support Officer on a full-time permanent basis.

As a Lending Support Officer, you will support the Third-Party team to ensure that the organisation delivers timely, accurate and friendly service to our members and introducers in relation to products and services whilst embracing the opportunity to cross-sell products and services to our members. You will work in a fast-paced environment so will need to be resilient and goal-orientated.

This is full a time permanent position, based on a 38-hour working week with preferred location for this position to be based is Townsville.

About You

To be eligible to apply for this position you must possess the following:

• Proven experience in member service
• Exceptional written and verbal communication skills
• Ability to work well within a team environment
• Demonstrate exceptional time management skills and an ability to work under pressure
• Experience within the Financial Services industry (desirable)

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country are now certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our members.

Our Benefits

• Work life balance and flexible working options
• Birthday Leave
• Community Volunteer Leave
• Access to an Employee Assistance Program (EAP)
• Access to our Wellness Program
• Discounts on your Banking and Health Insurance products
• Cultural lunches and social clubs
• Excellent training and development opportunities

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

If you have any questions or require other information, please contact Emily on 07 4758 8214.

If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

*Queensland Country Bank limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533.*