Customer Due Diligence Officer

QCB Queensland Country Bank; Townsville City; On-site; AUD 40,000 - 52,000; Part time

Benefits offered by this job

Birthday leave

Staff discounts

Work‑life balance

Excellent training and development

Job summary

QCB Queensland Country Bank – Townsville QLD is seeking a detail-oriented Customer Due Diligence Officer for a part-time role (20 hours per week) in Townsville. You will assist with customer verification, risk assessments, and transaction monitoring while maintaining accurate records and delivering a positive Member experience.

The role emphasizes compliance, collaboration with AML specialists, and providing excellent service within a friendly, fast-paced environment.

Qualifications

• Experience in banking, financial services, or a customer-focused environment.
• Strong attention to detail and ability to maintain accurate records.
• Excellent written and verbal communication skills.
• Strong customer service skills with ability to build positive relationships with Members and internal stakeholders.
• Confidence using Microsoft Office and learning new systems and processes.
• Ability to analyse information, identify potential risks, and escalate issues when required.
• Ability to work independently and in a team.
• Desirable: tertiary qualifications in Business, Finance, Criminology, or related field.
• Desirable: AML/CTF or compliance-related certifications.

Responsibilities

• Assist with customer verification and risk assessments.
• Conduct transaction monitoring and maintain accurate customer records.
• Collaborate with Members, internal teams and AML specialists to ensure compliance.
• Deliver a positive Member experience while meeting regulatory requirements.

Skills

Banking experience

Compliance

Attention to detail

Communication skills

Analytical thinking

Teamwork

Problem solving

Microsoft Office

Education

Tertiary qualifications in Business/Finance/Criminology or related field

Tools

Microsoft Office

Job description

QCB Queensland Country Bank – Townsville QLD

4d ago , from QCB Queensland Country Bank

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

• Enjoy a competitive salary along with great perks, benefits, and staff discounts.
• Your balance matters: Birthday leave, work-life balance and extra leave included!
• Work alongside respectful, supportive leaders who care about your development

Are you detail-oriented and passionate about compliance and financial crime prevention? As an Customer Due Diligence Officer, you'll assist with customer verification, risk assessments, transaction monitoring, and maintaining accurate customer records. You'll work closely with Members, internal teams, and AML specialists to ensure compliance requirements are met while delivering a positive Member experience.

This is a part‑time position (20 hours per week) within a friendly, collaborative, and fast‑paced environment.

What You’ll Bring

To be successful, you'll ideally have:

• Experience in banking, financial services, or a customer-focused environment.
• Strong attention to detail and the ability to maintain accurate records.
• Excellent written and verbal communication skills.
• Strong customer service skills with the ability to build positive relationships with Members and internal stakeholders.
• Confidence using Microsoft Office and learning new systems and processes.
• The ability to analyse information, identify potential risks, and escape issues when required.
• Ability to work effectively both independently and as part of a team.
• Tertiary qualifications in Business, Finance, Criminology, or a related field (desirable).
• AML/CTF or compliance‑related certifications (desirable).

Why You’ll Love Working With Us

You’ll be joining a team that values collaboration, celebrates wins, and supports each other. You’ll have opportunities to learn, develop, and make a meaningful impact on both staff and Members across Queensland Country.

If you’re someone who enjoys problem‑solving, helping others, and being part of a team that genuinely cares, we’d love to hear from you.

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country are now certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

• Work life balance and flexible working options
• Community Volunteer Leave
• Access to an Employee Assistance Program (EAP)
• Access to our Wellness Program
• Discounts on your Banking and Health Insurance products
• Cultural lunches and social clubs
• Excellent training and development opportunities

If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.