Customer Service Officer

Belgravia Leisure; Mount Barker; On-site; AUD 39,000 - 47,000; Part time

Job summary

Belgravia Leisure is seeking a Casual Customer Service Officer at SA, Adelaide Hills Recreation Centre - Mount Barker. You will act as the heart of the business, delivering first-class services to members, casual users and potential new members in line with our mission and values.

Responsibilities include reception, sales of memberships, managing bookings, promoting services, and maintaining strong customer relations, with opening/closing duties as required.

Qualifications

• Excellent customer service to all customers both in person and over the phone.
• Familiarity with software packages and point of sale systems.
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check.
• Working with Children Check.

Responsibilities

• Provide excellent customer service to all customers, both in person and over the telephone.
• Apply sound cash handling principals and use of Point of Sale (POS) systems.
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews.
• Promote the centre’s services and programs to customers and accept customer bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote and exercise good public relations at all times.
• Opening/closing of the centre in accordance with security and safety procedures.

Skills

Customer service

POS systems

Leisure industry exp

First Aid

CPR

Police Check

WWC - Working with Children Check

Job description

• Great career paths and development with an entrepreneurial organisation


• Casual role - working over a 7 day roster


• Opportunity to make a real difference to our community

SA, Adelaide Hills Recreation Centre - Mount Barker 5251

The Role

Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values.

Key Areas Of Responsibility Include

• Provide excellent customer service to all customers, both in person and over the telephone


• Apply sound cash handling principals and use of Point of Sale (POS) systems


• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews


• Promote the centres services and programs to customers and accept customer bookings and enrolments


• Develop and maintain good working relations with customers


• Promote and exercise good public relations at all times


• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes

• Positive, friendly, helpful and energetic work style


• Computer literacy, familiarity with software packages and point of sale systems


• Experience in the leisure industry is desirable.


• Current First Aid Certificate (Workplace Level 2).


• Current CPR Certificate.


• Police Check


• Working with Children Check

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

Inclusive Recruitment Strategies

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.


• Allowing a short video submission describing their application for the job


• Allowing a support person during an interview

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement