Leisure Centre Host – Customer Service & Memberships

Greater Shepparton City; Greater Shepparton; On-site; AUD 64,000 - 78,000; Part time

Job summary

Greater Shepparton City Council is seeking a part-time Leisure Services Officer – Customer Service to join our vibrant team. You will be the first point of contact for customers, handling reception duties, memberships, Learn to Swim bookings, and general enquiries.

The role supports the daily operations of our aquatic and leisure facility with a strong focus on delivering outstanding customer experiences. The position is part-time (26hrs 30mins p/w), temporary to 10 January 2028, with a pro rata

Qualifications

• First point of contact for customers at reception.
• Process memberships and Learn to Swim bookings.
• Handle cash and general enquiries.
• Support day-to-day operations of aquatic and leisure facilities.

Responsibilities

• Greet and assist customers at the front desk with a welcoming, helpful attitude.
• Process memberships, class registrations and Learn to Swim bookings efficiently.
• Respond to general enquiries and manage cash handling with accuracy.
• Assist with daily operations of the aquatic and leisure facility to ensure a positive customer experience.

Job description

Greater Shepparton City Council is seeking a part-time Leisure Services Officer – Customer Service to join our vibrant team. You will be the first point of contact for customers, handling reception duties, memberships, Learn to Swim bookings, and general enquiries.

The role supports the daily operations of our aquatic and leisure facility with a strong focus on delivering outstanding customer experiences. The position is part-time (26hrs 30mins p/w), temporary to 10 January 2028, with a pro rata