Leisure Centre Customer Service Champion (Casual)

Humecitycouncil; Melbourne; In loco; AUD 48.000 - 68.000; Part-time

Descrizione del lavoro

Hume City Council is seeking a Casual Customer Service Officer to work across leisure centres in Melbourne. You will create a welcoming environment, promote centre programs, manage reception and café/kiosk duties, and support day-to-day operations with lifeguards and instructors.

The role requires frontline customer service experience, POS familiarity, and strong communication in a fast-paced, community-focused setting. Casual hours may apply, with a competitive hourly rate and superannuation.

Competenze

• Experience in front line customer service provision in a leisure or recreation setting.
• Demonstrated ability to promote services and drive sales.
• Strong administration and cash handling skills with reconciliation.
• Commitment to safety and compliance with health regulations.

Mansioni

• Create a welcoming, inclusive and community-focused environment for all visitors across aquatic, fitness, and recreation areas, ensuring every interaction reflects Hume's commitment to exceptional service.
• Engage with members and guests to understand their needs, actively promoting Centre programs such as swim school, group fitness, gym memberships, sports competitions, and community activities.
• Deliver high-quality front-line customer service across reception, café/kiosk and program areas, supporting the smooth day-to-day operation of a busy leisure facility.
• Support safe and enjoyable experiences by working collaboratively with lifeguards, instructors, and duty managers to maintain a positive Centre environment.
• Prepare and handle food and beverages in accordance with Council policies, food safety legislation, and relevant health regulations within café/kiosk operations.

Conoscenze

Front line customer service

Administration

Cash handling/POS

Communication

Formazione

Working with Children Check

Level 2 First Aid

CPR certificate

Food Safety Certificate

Strumenti

Point-of-sale systems

Bookings/enrolments software

Descrizione del lavoro

Hume City Council is seeking a Casual Customer Service Officer to work across leisure centres in Melbourne. You will create a welcoming environment, promote centre programs, manage reception and café/kiosk duties, and support day-to-day operations with lifeguards and instructors.

The role requires frontline customer service experience, POS familiarity, and strong communication in a fast-paced, community-focused setting. Casual hours may apply, with a competitive hourly rate and superannuation.