Learning Program Manager , Operational Excellence Learning Programs

Amazon; Sydney; Presencial; AUD 120.000 - 170.000; Jornada completa

Descripción de la vacante

Amazon Inc. Australia is seeking a Learning Program Manager to own the design, delivery and continuous improvement of learning programs for sites and Field teams across the Australian operations network. You will shape onboarding, technical and process capability, and launch readiness for new sites.

You will partner with Operations leadership, Field learning teams, PXT, ACES and other cross-functional partners to translate business needs into scalable learning solutions with measurable impact.

Formación

• Needs analysis, design, delivery, evaluation and continuous improvement of learning programs.
• Partner with stakeholders to set program goals, prioritise needs, and measure business impact.
• Design and deliver learning for Field leaders and teams across multiple sites, aligning capability standards.

Responsabilidades

• Own the end-to-end lifecycle of multiple learning programs for site-based and Field audiences.
• Partner with key stakeholders to set program goals and business impact.
• Design and deliver learning for Field leaders and teams working across several sites to standardise capability.
• Collaborate with regional/global Field learning partners to adapt programs for AU and share best practices.
• Define and own success metrics: participation, completion, capability uplift, time-to-productivity, business impact.

Conocimientos

Program management

Cross-functional collaboration

Data-driven decision making

Educación

Bachelor's degree

Descripción del empleo

Learning Program Manager , Operational Excellence Learning Programs

Do you want to help shape how Amazon's Australian operations network learns, grows and performs?

Join the AU Operations Learning Programs team as a Learning Program Manager. You'll own the design, delivery and continuous improvement of a range of learning programs for sites and Field teams across Australia's operations network. These include leader onboarding and development, technical and process capability, Field learning, and launch readiness for new sites. You'll help build the foundation for major network growth across Australia.

You'll work directly with Operation leadership, Field learning teams, People Experience and Technology (PXT), Amazon Customer Excellence Systems (ACES) and other cross-functional partners. You'll turn business needs into learning solutions that scale and show measurable results.

Key job responsibilities

• Own the end-to-end lifecycle of multiple learning programs for site-based and Field audiences: needs analysis, design, delivery, evaluation and continuous improvement
• Partner with key stakeholders to set program goals, prioritise needs, and agree on business impact
• Design and deliver learning for Field leaders and teams who work across several sites, so that capability standards are the same across the network.
• Work with regional and global Field learning partners (e.g. EU & NA Learning) to adapt proven programs for AU and share good practice
• Define and own success metrics for each program, covering participation, completion, capability uplift, time-to-productivity and business impact

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements

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