Learning Program Manager, Operational Excellence Learning Programs

Amazon; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Amazon Inc. is seeking a Learning Program Manager to shape Australia’s operations learning portfolio across site-based and Field teams. You’ll own design, delivery, and continuous improvement of learning programs including onboarding, capability development, and launch readiness for new sites.

You’ll partner with operations leadership and PXT, define success metrics, and scale programs regionally with regional/global partners to drive measurable capability uplift and business impact.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross functionally with tech and non-tech teams experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Bachelor's degree.
• Experience defining program requirements and using data and metrics to determine improvements.

Responsibilities

• Own the end-to-end lifecycle of multiple learning programs for site-based and Field audiences: needs analysis, design, delivery, evaluation and continuous improvement
• Partner with key stakeholders to set program goals, prioritise needs, and agree on business impact
• Design and deliver learning for Field leaders and teams who work across several sites, so that capability standards are the same across the network.
• Work with regional and global Field learning partners (e.g. EU & NA Learning) to adapt proven programs for AU and share good practice
• Define and own success metrics for each program, covering participation, completion, capability uplift, time-to-productivity and business impact

Skills

Program management

Cross-functional collaboration

Education

Bachelor's degree

Job description

Description

Do you want to help shape how Amazon's Australian operations network learns, grows and performs?

Join the AU Operations Learning Programs team as a Learning Program Manager. You'll own the design, delivery and continuous improvement of a range of learning programs for sites and Field teams across Australia's operations network. These include leader onboarding and development, technical and process capability, Field learning, and launch readiness for new sites. You'll help build the foundation for major network growth across Australia.

You'll work directly with Operation leadership, Field learning teams, People Experience and Technology (PXT), Amazon Customer Excellence Systems (ACES) and other cross-functional partners. You'll turn business needs into learning solutions that scale and show measurable results.

Key job responsibilities

• Own the end-to-end lifecycle of multiple learning programs for site-based and Field audiences: needs analysis, design, delivery, evaluation and continuous improvement
• Partner with key stakeholders to set program goals, prioritise needs, and agree on business impact
• Design and deliver learning for Field leaders and teams who work across several sites, so that capability standards are the same across the network.
• Work with regional and global Field learning partners (e.g. EU & NA Learning) to adapt proven programs for AU and share good practice
• Define and own success metrics for each program, covering participation, completion, capability uplift, time-to-productivity and business impact

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.