Learning & Development Officer

Frontline Support Services; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Superannuation

Professional development

Career progression

Positive impact

Job summary

Frontline Support Services is seeking an enthusiastic Learning & Development Officer to support the delivery of high-quality training across the organisation. You will coordinate training activities, maintain learning records and help identify opportunities to improve employee capability and performance.

This is a full-time subcontracting role based in an office setting, with ABN requirements and weekly invoicing for hours worked.

Qualifications

• Experience in learning and development, training coordination, HR or administration.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• High attention to detail and strong record-keeping abilities.
• Confidence communicating with staff, managers and external training providers.
• Proficient in Word, Excel and Outlook.
• Ability to manage multiple priorities and meet deadlines.
• Positive, professional and customer-focused approach.

Responsibilities

• Coordinate and administer staff training and development programs.
• Organise face-to-face, online and workplace training sessions.
• Manage training calendars, bookings and attendance.
• Maintain accurate staff training and compliance records.
• Support onboarding and induction of new employees.
• Assist with development and review of training materials and resources.
• Coordinate mandatory and compliance training.
• Work with managers to identify learning and development needs.
• Monitor completion of required training and follow up with staff and managers.
• Assist with Learning Management System (LMS) administration.
• Collect feedback and prepare reports on training participation and outcomes.
• Support projects and initiatives designed to improve employee capability and engagement.

Skills

Learning & Development

Training coordination

HR / administration

Organisational skills

Communication

Record-keeping

MS Office

Prioritisation

Customer-focused

Education

Certificate IV in Training and Assessment (TAE)

Tools

LMS

Job description

Please note this is a subcontracting position and will require an ABN.

Monday to Friday (8:30 am - 5:00 pm) - Office based

We are seeking an enthusiastic and organised Learning & Development Officer to support the delivery of high-quality learning and development programs across our organisation.

Working closely with managers and staff, you will coordinate training activities, maintain learning records and help identify opportunities to improve employee capability and performance.

About us:

At Frontline Support Services, we take pride in delivering high-quality youth and support workers to Child Safety and NDIS service providers. Our team is committed to a consistent, child- and family-focused approach that prioritises the best interests of every client we serve.

We are respectful, professional, and culturally aware - striving to deliver age- and gender-appropriate services that reflect the diverse needs of our community. Through strong relationships with service providers, young people, and families, we aim to achieve positive outcomes and make a lasting impact.

Our Vision

Our vision is to ensure that all service providers - across government and non-government sectors - have access to skilled, compassionate, and dedicated youth and support workers. We believe in creating inclusive opportunities for all, regardless of age, ability, or background.

Diversity, cultural respect, dignity, and discretion are at the core of everything we do. At Frontline Support Services, we are not just filling roles - we are building stronger, more supportive communities.

Subcontracting means

This is a full-time, ongoing subcontracting position working with Frontline. You will submit weekly invoices for hours worked, and payment will be made upon receipt of your invoice. As an independent subcontractor, you will be responsible for managing your own tax obligations. We can answer any questions you have during the interview process

Full training will be provided to ensure you are confident and comfortable with the invoicing and administrative process.

Key Responsibilities

• Coordinate and administer staff training and development programs.
• Organise face-to-face, online and workplace training sessions.
• Manage training calendars, bookings and attendance.
• Maintain accurate staff training and compliance records.
• Support the onboarding and induction of new employees.
• Assist with the development and review of training materials and resources.
• Coordinate mandatory and compliance training.
• Work with managers to identify learning and development needs.
• Monitor completion of required training and follow up with staff and managers.
• Assist with Learning Management System (LMS) administration.
• Collect feedback and prepare reports on training participation and outcomes.
• Support projects and initiatives designed to improve employee capability and engagement.

About You

To be successful in this position, you will have:

• Experience in learning and development, training coordination, human resources or administration.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• High attention to detail and strong record-keeping abilities.
• Confidence communicating with staff, managers and external training providers.
• Good Microsoft Office skills, particularly Word, Excel and Outlook.
• The ability to manage multiple priorities and meet deadlines.
• A positive, professional and customer-focused approach.

Desirable

• Experience using a Learning Management System (LMS).
• Certificate IV in Training and Assessment (TAE) or relevant qualification.
• Experience in HR, workforce development or employee training.
• Experience working in healthcare, aged care, disability, community services or another regulated industry.
• Australian Business Number (ABN) - subcontracting position.
• Public Liability Insurance (PLI)

What We Offer

• Competitive subcontracted salary and superannuation
• Supportive and collaborative team environment
• Professional development opportunities
• Training and career progression
• Opportunity to make a positive impact on staff development