Administration officer (ABN)

Frontline Support Services; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Frontline Support Services is seeking an Administration Officer to support our Case Management team within the Residential Care program. This full-time subcontracting role requires an ABN, invoicing, and the ability to manage correspondence, scheduling, and documentation.

You will assist with HR tasks, cost tracking, rostering support, and maintaining records across electronic and physical systems. A Police Check and a current Driver's license are preferred, with training provided.

Qualifications

• Experience in youth work/NDIS or community sector would be beneficial but not essential.
• Australian Business Number (ABN) - subcontracting position.
• Public Liability Insurance (PLI)
• Paid blue card/Yellow card
• Open Driver's license or Green Provisional 2 license.
• Current Police Check Clearance or willing to obtain.

Responsibilities

• Provide administrative support to residential care operations
• Manage correspondence, scheduling, and documentation
• Prepare reports and administrative documents
• Support senior management with ad hoc administrative tasks and coordination
• Assist in HR tasks

Skills

Organisational skills

Time management

Communication skills

Attention to detail

Confidentiality

Tools

Microsoft Office

Job description

Please note this is a subcontracting position and will require an ABN.

Monday to Friday (8:30 am – 5:00 pm)

We are currently seeking a dedicated and organised Administration Officer to provide administrative support to our Case Management team within our Residential Care program.

About us:

At Frontline Support Services, we take pride in delivering high-quality youth and support workers to Child Safety and NDIS service providers. Our team is committed to a consistent, child- and family-focused approach that prioritizes the best interests of every client we serve.

We are respectful, professional, and culturally aware—striving to deliver age- and gender-appropriate services that reflect the diverse needs of our community. Through strong relationships with service providers, young people, and families, we aim to achieve positive outcomes and make a lasting impact.

Our Vision

Our vision is to ensure that all service providers—across government and non-government sectors—have access to skilled, compassionate, and dedicated youth and support workers. We believe in creating inclusive opportunities for all, regardless of age, ability, or background.

Diversity, cultural respect, dignity, and discretion are at the core of everything we do. At Frontline Support Services, we are not just filling roles—we are building stronger, more supportive communities.

Qualifications & experience

• Experience in youth work/NDIS or community sector would be beneficial but not essential.
• Australian Business Number (ABN) - subcontracting position.
• Public Liability Insurance (PLI)
• Paid blue card/Yellow card
• Open Driver's license or Green Provisional 2 license.
• Current Police Check Clearance or willing to obtain.

Subcontracting means

This is a full-time, ongoing subcontracting position working with Frontline. You will submit weekly invoices for hours worked, and payment will be made upon receipt of your invoice. As an independent subcontractor, you will be responsible for managing your own tax obligations. We can answer any questions you have during the interview process

Full training will be provided to ensure you are confident and comfortable with the invoicing and administrative process.

Administrative Support

• Provide administrative support to residential care operations
• Manage correspondence, scheduling, and documentation
• Prepare reports and administrative documents
• Support senior management with ad hoc administrative tasks and coordination
• Assist in HR tasks

Financial Administration

• Process invoices, purchase orders, and expenses
• Maintain financial and participant data records
• Support cost tracking and reporting requirements

Rostering & Workforce Support

• Assist with roster coordination and schedule updates
• Liaise with staff regarding roster changes
• Identify and communicate staffing gaps to management

Records & Systems Management

• Maintain filing systems (electronic and physical)
• Ensure data accuracy across systems
• Support administrative systems and tools

Key Requirements (Desirable)

• Experience delivering administrative services (disability, community services, or healthcare preferred)
• Knowledge of NDIS processes and requirements
• Experience with claims processing and data management
• Strong organisational and time management skills
• High attention to detail
• Strong communication skillsProficiency in Microsoft Office and relevant systems
• Ability to maintain confidentiality