Learning & Development Coordinator — remote role

Heart Talent; City of Melbourne; Remote; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Remote work near Melbourne

Professional development budget

Collaborative, high-trust culture

Job summary

Heart Talent is partnering with a global organisation to recruit a learning and development coordinator in Australia. You will own coordination of a diverse portfolio of professional development programs across Asia Pacific from a central hub in a fast-paced, customer-focused team.

You will manage registrations, venues and logistics for face-to-face, virtual and in-company training, while building strong relationships with members and customers to identify learning opportunities.

Qualifications

• 2+ years' experience in coordination, administration or customer service.
• Excellent organisational and time management capabilities.
• Ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Professional, responsive customer service approach.
• Confidence in building relationships across levels.
• Methodical approach with high accuracy.
• Proactive, independent worker in a remote environment.
• Proficiency with MS Office and CRM systems such as Dynamics.

Responsibilities

• Coordinate end-to-end delivery of learning and development programs (face-to-face, virtual, on-demand and in-company).
• Manage registrations, venues, online platforms, course materials and logistics.
• Respond proactively to member and customer enquiries.
• Build relationships and identify relevant training opportunities.
• Collaborate with engagement managers to connect people with programs.
• Support local sales and marketing to raise awareness and participation.
• Prepare proposals for in-company and bespoke training using templates.
• Coordinate the annual awards program including entries and communications.
• Review feedback and identify opportunities to keep training current.
• Maintain accurate customer records and collaborate across the organisation.

Skills

Organisational skills

Coordination

Customer service

Relationship building

Communication skills

Time management

Multitasking

Attention to detail

Remote work

MS Office

Dynamics CRM

Tools

Microsoft Office

Dynamics CRM

Job description

Are you a natural organiser who loves making things happen?

Do you thrive on variety, taking ownership and bringing together all the moving parts to deliver a great customer experience?

Looking for an opportunity to combine your administration, coordination and customer service skills with a genuine interest in helping people learn and grow?

Ready to take your skills to the next level in a role that offers autonomy, variety and the flexibility of working from home?

Heart Talent is delighted to partner with a leading global organisation to recruit a learning and development coordinator to join their team.

This is an opportunity to play a hands-on role in delivering high-quality learning and development programs, connecting people with opportunities that build capability and support their careers.

You'll join a small, established and supportive team where your ideas are welcomed, your contribution is valued and you'll have the autonomy to take ownership and make things happen.

Are you a natural organiser who loves making things happen?

Do you thrive on variety, taking ownership and bringing together all the moving parts to deliver a great customer experience?

Looking for an opportunity to combine your administration, coordination and customer service skills with a genuine interest in helping people learn and grow?

Ready to take your skills to the next level in a role that offers autonomy, variety and the flexibility of working from home?

Heart Talent is delighted to partner with a leading global organisation to recruit a learning and development coordinator to join their team.

This is an opportunity to play a hands-on role in delivering high-quality learning and development programs, connecting people with opportunities that build capability and support their careers.

You'll join a small, established and supportive team where your ideas are welcomed, your contribution is valued and you'll have the autonomy to take ownership and make things happen.

What's on offer

• $80k + super

• full-time, permanent role

• remote working (based within proximity of Melbourne for monthly in-person meetings)

• supportive, collaborative team with approachable leadership and a high-trust culture

• varied role with end-to-end ownership and plenty of opportunity to develop your skills

• professional development budget and support

• contribute to professional development and industry capability across Asia Pacific

About the opportunity

Working within a global professional membership organisation, you'll take ownership of coordinating the delivery of an established and evolving portfolio of professional development programs across Asia Pacific.

From expert-led technical training to professional and leadership development, you'll help individuals and organisations access high-quality learning opportunities that support their development and respond to changing industry needs.

This is a varied, hands-on role combining training coordination, customer service and relationship management, with opportunities to develop your confidence in advising members and customers about professional development options.

You'll work closely with a small, collaborative local team and colleagues internationally to ensure training runs smoothly, deliver an excellent customer experience and support continued growth in course participation and engagement.

Your responsibilities will include:

• coordinate the end-to-end delivery of learning and development products and services including face-to-face, virtual, on-demand and in-company training

• manage registrations, venues, online platforms, course materials and logistics, ensuring a seamless experience for participants and trainers

• respond proactively to member and customer enquiries

• build relationships and help people identify relevant training opportunities

• work with engagement managers to connect individuals and organisations with learning and development programs

• support local sales and marketing activities to increase awareness, engagement and course participation

• prepare proposals for in-company and bespoke training using established templates

• coordinate the annual awards program including entries, judging and stakeholder communications

• review course feedback, identify opportunities for improvement and help ensure training remains current and relevant

• maintain accurate customer records and collaborate with colleagues across the organisation to deliver positive outcomes.

About you

You're a proactive, highly organised professional who takes pride in delivering exceptional customer service and making things happen.

A natural communicator and relationship builder, you're confident working with a wide range of people and bring a genuine interest in learning and professional development.

You thrive in a busy, varied environment, can juggle multiple priorities with ease and have the initiative and self-motivation to take ownership of your work.

We'd love you to bring:

• 2+ years' experience in a busy coordination, administration or customer service role

• exceptional organisational and time management skills

• an ability to manage competing priorities and deadlines

• excellent written and verbal communication skills

• a professional, responsive customer service approach

• confidence building relationships and engaging with people across all levels

• a methodical approach and strong attention to detail and accuracy

• a proactive, resourceful mindset, ability to work independently in a remote environment

• strong Microsoft Office proficiency, including Teams, Dynamics or a similar CRM

• a collaborative, adaptable approach and a commitment to continuous improvement

Whatever your background, you'll bring a genuine interest in helping people develop professionally, a positive, can-do attitude and the confidence to combine hands-on coordination with proactive customer engagement.

Interested?

Questions and enquiries can be directed to *****@hearttalent.com.au

Please note this email address is for enquiries only. We do not accept applications via email; please apply online.

Heart Talent is committed to responding to every applicant.