Learning & Development Advisor

TheirCare Pty Ltd; Melbourne; Hybrid; AUD 80,000 - 105,000; Full time

Job summary

The Learning & Development Advisor role at TheirCare Pty Ltd is a pivotal position based in Melbourne, operating with a hybrid work model. You will support the delivery of our L&D strategy, lead day-to-day team activities and mentor staff to deliver high-quality learning outcomes for OSHC services.

You will partner with the L&D Manager and area leaders to identify gaps, develop practical learning solutions and ensure programs meet regulatory requirements, with a focus on leadership development,

Qualifications

• Experience in an OSHC leadership or operational role.
• Knowledge of the NQF/NQS, relevant legislation and Child Safe Standards.
• Experience coaching and developing others to build confidence and independence.
• Understanding of adult learning principles and learning design.
• Excellent communication, presentation and facilitation skills.
• Strong organizational and project management skills.
• Comfort with digital learning platforms and content development tools.
• Diploma in School Age Education and Care or Early Childhood Education and Care.
• Certificate IV in Training and Assessment is desirable.

Responsibilities

• Support the L&D Manager in implementing the L&D and People Strategies, translating priorities into practical learning initiatives.
• Provide day-to-day leadership of the L&D team, including workload planning, task allocation, prioritisation and coaching team members.
• Develop and oversee engaging learning materials and training programs, including eLearning modules, presentations, videos, workshops and practical resources.
• Work with Area Managers, Operations Managers and other stakeholders to identify training needs and develop targeted learning solutions.
• Lead key L&D projects and support induction programs, leadership development, competency assessments and ongoing professional learning pathways.
• Oversee training delivery, learning resources and the Learning Management System (Ignite), ensuring content is engaging, accurate, accessible and aligned with regulatory requirements.
• Monitor training participation, completion rates and feedback, manage day-to-day L&D enquiries and provide on-site leadership in the L&D Manager's absence.

Skills

Leadership

Coaching

Learning design

Project management

Communication

Stakeholder management

Facilitation

Education

Diploma in School Age Education and Care or Early Childhood Education and Care

Certificate IV in Training and Assessment

Tools

Ignite LMS

eLearning tools

Job description

Lead impactful learning initiatives, develop team capability and empower our people to deliver high-quality outcomes across OSHC.

About the Role

We're seeking an experienced and motivated Learning & Development Advisor to support the delivery of our Learning & Development Strategy and strengthen capability across our organisation.

Working closely with the Learning & Development Manager, you'll play a key role in leading the day-to-day activities of the L&D team, providing coaching and mentorship, and ensuring our training programs, resources and development initiatives deliver meaningful outcomes.

As the second-in-charge within the team, you'll take ownership of key projects, oversee the development and quality of learning materials, and work closely with operational leaders to identify knowledge gaps and deliver practical learning solutions. You'll also play an active role in facilitating training, supporting professional development pathways and ensuring our learning programs reflect current industry practices and regulatory requirements.

This is a full-time role based at our Melbourne HQ in Hawthorn with a hybrid work model.

Key Responsibilities

• Support the Learning & Development Manager in implementing the L&D and People Strategies, translating organisational priorities into practical learning initiatives.
• Provide day-to-day leadership of the L&D team, including workload planning, task allocation, prioritisation and coaching team members to build their capability and independence.
• Develop and oversee engaging learning materials and training programs, including eLearning modules, presentations, videos, workshops and practical resources.
• Work closely with Area Managers, Operations Managers and other stakeholders to identify training needs, address knowledge gaps and develop targeted learning solutions.
• Lead key L&D projects and support the development of induction programs, leadership development, competency assessments and ongoing professional learning pathways.
• Oversee training delivery, learning resources and the Learning Management System (Ignite), ensuring content is engaging, accurate, accessible and aligned with regulatory requirements.
• Monitor training participation, completion rates and feedback, manage day-to-day L&D enquiries and provide on-site leadership and operational support in the L&D Manager's absence.

About You

• Demonstrated experience in an OSHC leadership or operational role, with a strong understanding of service operations and the challenges faced by frontline teams.
• Strong understanding of the National Quality Framework (NQF), National Quality Standard (NQS), relevant legislation, approved learning frameworks and Child Safe Standards.
• Experience coaching, mentoring and developing others, with the ability to build confidence, accountability and independence within a team.
• Understanding of adult learning principles, learning design and effective training delivery, with the ability to translate operational requirements into practical learning solutions.
• Excellent communication, presentation and facilitation skills, with the ability to engage different audiences and communicate complex information clearly.
• Strong organisational and project management skills, with the ability to manage competing priorities, build stakeholder relationships and deliver projects within deadlines.
• Confident using digital technologies and learning platforms, with strong attention to detail, initiative and a genuine passion for developing people and improving learning experiences.

The following qualifications and experience will be highly regarded:

• Diploma in School Age Education and Care or Early Childhood Education and Care.
• Certificate IV in Training and Assessment (desirable but not essential).
• Experience designing, developing or facilitating workplace training programs, professional development workshops or adult learning.
• Experience using Learning Management Systems and digital content development tools.

Why work for us?

• Genuine opportunity to step into a leadership role and help shape the direction of Learning & Development across TheirCare.
• Opportunities to develop your leadership, project management and strategic capability.
• The chance to make a meaningful impact on employee development, service quality and outcomes for children.
• A supportive, values-driven culture where you're part of a caring, open and engaged team.
• Opportunities to contribute to organisational projects and influence how our people learn and grow.

Who we are?

Since 2017, TheirCare has been dedicated to delivering exceptional Outside School Hours Care, enriching the lives of children and families across Australia. Our programs are designed to inspire, engage and nurture.

Our people are what set us apart. We're a caring, open and engaged team that values collaboration, growth and purpose-driven work. At TheirCare, you'll join an organisation that invests in its staff and offers genuine opportunities to thrive and build a rewarding career.

For further information about this role, please contact our team at [e-mail]