Learning and Organisational Development Officer

Connect Community Workforce Specialists PTY LTD; Ipswich City; On-site; AUD 85,000 - 110,000; Full time

Job summary

Connect CWS Pty Ltd in Ipswich, QLD is seeking a Learning & Organisational Development Officer to lead workforce development, coordinate learning initiatives and ensure staff are equipped to deliver safe, trauma-informed care.

You will partner with People & Culture, trainers and subject matter experts to drive continuous improvement in learning programs and compliance, fostering a culture of growth within a values-driven organisation.

Qualifications

• Experience coordinating and administering learning and development programs.
• Experience with Learning Management Systems and compliance reporting.
• Strong facilitation and stakeholder engagement skills.

Responsibilities

• Coordinate employee onboarding and induction programs.
• Manage learning and compliance requirements through the Learning Management System.
• Monitor, track and report on mandatory training completion.
• Coordinate Therapeutic Crisis Intervention (TCI) training and recertification programs.
• Facilitate and support the delivery of training, workshops and learning initiatives.
• Conduct training needs analyses and support workforce development planning.
• Develop and maintain training resources, learning pathways and development programs.
• Liaise with Registered Training Organisations and external training providers.
• Support quality assurance, accreditation and audit requirements.
• Contribute to organisational development projects and continuous improvement initiatives.
• Foster a culture of learning, capability development and professional growth.

Skills

Learning & Development

Human Resources

Learning Management System

Facilitation

Stakeholder engagement

Microsoft Office

Organisational development

Education

Bachelor's degree in Human Resources, Learning & Development, Adult Education, Training

Certificate IV in Training and Assessment

Tools

Learning Management System

Job description

Learning and Organisational Development Officer

Connect Community Workforce Specialists PTY LTD – Ipswich QLD

Help Shape the Workforce Supporting Vulnerable Children and Young People

At Connect CWS Pty Ltd, we are committed to providing safe, therapeutic and nurturing care for children and young people living in residential care. We believe our people are our greatest asset, and we're seeking a Learning & Organisational Development Officer who is passionate about building workforce capability and ensuring our teams have the skills, knowledge and support needed to deliver high-quality care.

This is an exciting opportunity to influence learning culture, strengthen practice capability, and support the ongoing development of a workforce dedicated to improving the lives of children and young people.

About the Role

Reporting to the People & Culture Manager, the Learning & Organisational Development Officer will lead the coordination, implementation and continuous improvement of learning and development initiatives across the organisation.

You will work closely with operational leaders, trainers and subject matter experts to ensure staff are equipped with the skills required to deliver safe, trauma-informed and therapeutic care.

Key Responsibilities

• Coordinate employee onboarding and induction programs.
• Manage learning and compliance requirements through the Learning Management System.
• Monitor, track and report on mandatory training completion.
• Coordinate Therapeutic Crisis Intervention (TCI) training and recertification programs.
• Facilitate and support the delivery of training, workshops and learning initiatives.
• Conduct training needs analyses and support workforce development planning.
• Develop and maintain training resources, learning pathways and development programs.
• Liaise with Registered Training Organisations and external training providers.
• Support quality assurance, accreditation and audit requirements.
• Contribute to organisational development projects and continuous improvement initiatives.
• Foster a culture of learning, capability development and professional growth.

About You

You are passionate about learning and development and understand the importance of a highly skilled workforce in achieving positive outcomes for children and young people.

• Qualifications in Human Resources, Learning & Development, Adult Education, Training or a related discipline.
• Experience coordinating and administering learning and development programs.
• Experience working with Learning Management Systems and compliance reporting.
• Strong facilitation, communication and stakeholder engagement skills.
• Excellent organisational skills and attention to detail.
• The ability to build strong relationships across diverse teams.
• Intermediate to advanced Microsoft Office skills.

Desirable

• Certificate IV in Training and Assessment (TAE40122) or equivalent.
• Experience within child protection, residential care, community services or human services.
• Therapeutic Crisis Intervention (TCI) Trainer qualification or willingness to obtain.
• Knowledge of trauma-informed and therapeutic care frameworks.

Why Join Us?

• Make a meaningful contribution to the lives of children and young people.
• Work in a values-driven organisation committed to safety, wellbeing and positive outcomes.
• Be part of a supportive and collaborative People & Culture team.
• Access ongoing professional development opportunities.
• Influence workforce capability and organisational growth.
• Enjoy a role where no two days are the same.

Requirements

• Current Queensland Driver Licence.
• Current Blue Card (Working with Children Check) or ability to obtain.
• Satisfactory National Criminal History Check.
• Eligibility to work in Australia.