Learning & Capability Manager

Smartgroup; Sydney; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Smart Leave

Free lunch

Parental Leave

Share Plan

Volunteer days

Job summary

Smartgroup in Sydney, Australia, is seeking a Learning & Capability Manager to lead strategic capability initiatives across Smart, with a strong focus on sales performance, lifting AI capability and competency. You will turn business priorities into practical, scalable solutions that improve performance.

This role combines strategic thinking with hands-on delivery, overseeing the Sales Academy across B2B, B2C, and partnering with external providers to ensure measurable impact and ongoing

Qualifications

• Experience delivering sales capability programs across B2B/B2C environments.
• Ability to translate business needs into learning solutions.
• Proven track record leading complex capability initiatives.

Responsibilities

• Lead and evolve the Sales Academy and sales capability strategy across B2B, B2B2C and B2C environments.
• Drive AI capability adoption and measure business impact.
• Partner with senior leaders to identify capability needs and translate them into solutions.
• Oversee scalable learning platforms and blended learning experiences.
• Collaborate with external providers to bring expertise into the business.
• Manage multiple high-profile initiatives from strategy to delivery.
• Define success metrics and demonstrate value of capability initiatives.

Skills

Sales Academy

AI capability

Senior stakeholder influence

Programme management

Learning measurement

Job description

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

Build sales capability. Shape AI adoption. Deliver measurable impact.

We’re looking for an experienced Learning & Capability Manager to lead strategic capability initiatives across Smart, with a strong focus on sales performance, lifting AI capability and competency and group wide enterprise learning.

You’ll turn business priorities and opportunities into practical, scalable, measurable solutions that improve performance and behaviours

This is a role for someone who can think strategically and influence senior leaders, but also pivot to overseeing program delivery and measurement of impact.

A key focus will be evolving our Sales Academy (across B2B, B2B2C and B2C) whilst helping build and scope practical AI capability across the organisation.

What you’ll do

• Lead and evolve our Sales Academy and sales capability strategy to capability across B2B, B2B2C and B2C sales environments
• Lead initiatives that strengthen AI capability and adoption
• Partner with & influence senior leaders to identify capability needs and translate them into practical solutions
• Drive engagement with enterprise learning platforms
• Design scalable digital, blended and practical learning experiences
• Partner with external providers to bring the right expertise and solutions into the business
• Manage multiple high-profile capability initiatives from strategy through to delivery
• Define success measures and demonstrate the business impact of capability initiatives

What you’ll bring

We’re looking for someone with a passion and depth of experience in delivering winning group wide sales capability programs and making a tangible difference to the business performance.

You’ll be adept at influencing behavioural change, driving great business outcomes within L&D and enhancing the client and employee experience.

Ideally, you’ll bring:

• Experience designing, implementing or evolving a Sales Academy or significant sales capability programs
• Strong knowledge of sales capability and methodologies across B2B and B2C environments
• Experience developing capability frameworks and translating business needs into targeted solutions
• Experience leading complex learning and capability initiatives
• Confidence partnering with and influencing senior leaders
• Strong programme and project management capability
• Experience working with external learning or capability providers
• The ability to measure learning effectiveness, adoption and business impact
• A commercial mindset and strong focus on outcomes

Bring your curiosity for AI

AI is an important part of where we’re heading.

You don’t need to be an AI specialist, but you should be genuinely interested in emerging technology and able to turn it into practical capability initiatives that help people work differently and more effectively.

Experience supporting AI capability programmes, experimenting with AI tools or building practical AI applications or agents would be highly regarded.

What’s in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days – paid days off to volunteer for the community and environment
• Salary packaging and novated leasing benefits (of course!)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to one, clear goals and success metrics, and growth conversations.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

• WGEA Employer of Choice for Gender Equality since 2019
• DCA Inclusive Employer 2025 – 2026
• Silver Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.