Sales Consultant

Smartgroup; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Smart Leave

Free lunch every week

Paid Parental Leave

Return-to-Work Bonus

Volunteering days

Job summary

Smartgroup, Australia’s leading provider of Employee Management Services, invites you to join as an Employee Benefits Consultant. Help employees maximise salary packaging and related benefits, guiding enrolment and identifying savings opportunities.

This rostered role from 10am to 6pm focuses on building rapport, delivering great customer experiences, and achieving strong sales outcomes across phone and digital channels.

Qualifications

• Passionate about customer service and sales with KPI focus.
• Able to build rapport and influence customer decisions.
• Experience in contact centre, banking, insurance, or retail sales is valued.

Responsibilities

• Assist customers with salary packaging enquiries and onboarding.
• Explain employee benefits and available solutions.
• Drive uptake of salary packaging and additional benefits.
• Generate referrals for novated leasing and other Smartgroup products.
• Deliver outstanding customer experiences across phone and digital channels.
• Resolve customer enquiries while meeting quality and compliance standards.

Skills

Customer service

Relationship building

Sales target achievement

Communication skills

Problem solving

Job description

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

Do you have what it takes to become an Employee Benefits Consultant?

At Smartgroup, we're looking for customer-focused professionals who enjoy building relationships, delivering exceptional service, and achieving sales targets.

As an Employee Benefits Consultant, you'll speak with employees from some of Australia's leading organisations, helping them take advantage of salary packaging and related benefits. You'll guide customers through the enrolment process, uncover opportunities to increase their savings, and recommend additional products and services that support their financial goals. Success in this role comes from building rapport, delivering great customer experiences, and achieving strong sales outcomes.

What you'll do:

• Assist customers with salary packaging enquiries and onboarding.
• Explain employee benefits and available solutions.
• Drive uptake of salary packaging and additional benefits.
• Generate referrals for novated leasing and other Smartgroup products.
• Deliver outstanding customer experiences across phone and digital channels.
• Resolve customer enquiries while meeting quality and compliance standards.

About you

• Passionate about customer service and sales.
• Confident building rapport and influencing customer decisions.
• Proven experience working towards KPIs and performance targets.
• Strong communication and problem-solving skills.
• Contact centre, banking, insurance, retail sales or customer service experience highly regarded.
• Rostered role from 10am to 6pm

What’s in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days - paid days off to volunteer for the community and environment
• Salary packaging and novated leasing benefits (of course!)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right - quality and regular one to ones, clear goals and success metrics, and growth conversations.

Show us you have what it takes

If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you.

Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

• WGEA Employer of Choice for Gender Equality since 2019
• DCA Inclusive Employer 2025 - 2026
• Silver Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.