Client Relationship Manager

Smart Group; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Smart Leave

Free lunch every week

Paid Parental Leave with superannution

Job summary

Smartgroup in Brisbane is seeking a Client Relationship Manager to oversee a diverse fleet client portfolio and drive value from fleet solutions. The role reports to the Regional Manager and focuses on client satisfaction, retention, and growth across multiple industries.

You will build trusted partnerships, analyse client needs, and collaborate with internal and external teams to deliver exceptional service and strategic outcomes.

Qualifications

• Experience managing client relationships and growing customer portfolios in fleet/related industries.
• Strong negotiation and stakeholder engagement skills.
• Proven ability to identify growth opportunities and improve client satisfaction.
• Analytical mindset with the ability to interpret data and propose commercial solutions.
• Excellent planning and ability to manage multiple priorities autonomously.

Responsibilities

• Manage a portfolio of fleet clients across diverse industries and deliver high‑quality fleet solutions.
• Build and maintain strong relationships with key client contacts through regular engagement.
• Analyze fleet data and client needs to provide insights and tailored recommendations.
• Drive client retention and portfolio growth by expanding products and services.
• Collaborate with dealerships, providers, and internal teams to ensure seamless outcomes.

Skills

Relationship management

Stakeholder engagement

Portfolio growth

Data interpretation

Education

Bachelor's degree in Business/Finance

Job description

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

About the role

Are you a relationship-focused account manager with a passion for delivering exceptional client outcomes?

We're seeking a Client Relationship Manager to join our Brisbane team on a permanent full-time basis, reporting to the Regional Manager.

In this role, you'll manage a diverse portfolio of fleet clients, build trusted partnerships, and help organisations maximise value from their fleet solutions.

You'll play a key role in driving client satisfaction, retention and growth while collaborating with internal teams and industry partners to deliver outstanding service and strategic outcomes.

Key responsibilities:

Manage a portfolio of clients across a variety of industries, ensuring the delivery of high-quality fleet management solutions and services.

Build and maintain strong relationships with key client contacts through regular engagement, strategic account planning and proactive support.

Analyse fleet data and client requirements to provide insights, recommendations and tailored solutions that meet business objectives.

Drive client retention and portfolio growth by identifying opportunities to expand products and services across existing accounts.

Collaborate with dealerships, third-party providers and internal stakeholders to deliver seamless customer outcomes and resolve client needs.

Deliver client training, support software and outsourced solution adoption, and ensure key fleet processes, including vehicle changeovers, are effectively managed.

Skills and experience:

You’ll bring:

Experience managing client relationships and growing customer portfolios within the fleet, automotive, leasing, finance or a related industry.

Strong stakeholder engagement, networking and negotiation skills, with the ability to influence and build credibility with clients and partners.

Demonstrated success identifying growth opportunities, retaining customers and delivering high levels of client satisfaction.

Strong analytical and problem-solving skills, with the ability to interpret data and recommend commercially sound solutions.

Excellent planning, organisation and prioritisation skills, with the ability to work autonomously and manage multiple priorities.

A current driver's licence is required. Tertiary qualifications in Business, Finance or a related discipline, and relevant industry qualifications, will be highly regarded.

What’s in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days – paid days off to volunteer for the community and environment
• Salary packaging and novated leasing benefits (of course!)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

• WGEA Employer of Choice for Gender Equality since 2019
• DCA Inclusive Employer 2025 – 2026
• Silver Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.