Learning And Development Officer

Queensland Country Group; Townsville City; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Work life balance

Volunteer Leave

Wellness Program

Banking product discounts

Training and development

Job summary

Queensland Country Bank is seeking an energetic L&D trainer to influence, support, and facilitate training across our branch network. The role involves travel regionally, on-the-job coaching on member experience, product knowledge, and system usage while engaging with branch managers, regional managers, retail teams and head office functions.

You will prioritize people development, contribute to People & Culture initiatives, and help create a fantastic experience for our teams.

Qualifications

• Experience in designing and delivering training programs.
• Strong coaching and facilitation skills.
• Proven ability to work with branch teams and leaders.

Responsibilities

• Deliver engaging learning solutions across the region.
• Streamline onboarding and drive capability uplift.
• Provide on-the-job coaching and support to branches.
• Collaborate with branch managers, regional managers and head office.

Skills

L&D design

Coaching

Stakeholder mgmt

Banking knowledge

Education

Tertiary qualification in Education/Training/Finance

Job description

Job Description

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

• Step into a dynamic L&D role where you can influence, support, and facilitate engaging training
• Join a certified Great Place to Work where fun, growth and people‑first values genuinely guide how we operate
• Deliver engaging learning solutions, streamline onboarding, and drive continuous capability uplift across our organisation

About the Role

We're on the lookout for a dynamic banking/retail trainer who can captivate, influence, and collaborate with our leaders to proactively enhance our teams' skills.

This role entails travel throughout the region, providing on-the-job coaching on various subjects including member experience, product knowledge, system usage, onboarding, and general operational processes within our branches. It's a pivotal role in our success, requiring interaction with various stakeholders such as branch managers, regional managers, retail teams and head office functions.

As a customer service professional, you possess a genuine dedication to prioritising people and assisting teams in bringing out their best. You'll also play a part in People & Culture, ensuring that we foster a fantastic experience for our teams.

About You

• You are self‑motivated who wants to proactively support the development of our teams. You have awesome communication skills with an ability to remain flexible in the face of changing priorities and operational requirements.
• Ideally you have come from the retail banking network so you can work with our teams to service our members.
• Proven experience in a similar role in the financial service sales environment, preferably with exposure to consumer banking and lending;
• Proficient in creating training plans and delivering training;
• Excellent verbal and written communication skills;
• Tertiary qualifications in Education, Training, Finance or similar (desirable or willing to undertake further studies);

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

We are certified as a Great Place to Work and with over 55 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

• Work life balance and flexible working options
• Community Volunteer Leave
• Access to an Employee Assistance Program (EAP)
• Access to our Wellness Program
• Discounts on your Banking and Health Insurance products
• Cultural lunches and social clubs
• Excellent training and development opportunities

Applicants who apply for this position will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.