Learning & Development Coordinator — Onboarding & Growth

Queensland-Country-Bank; Townsville City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Community Volunteer Leave

Employee Assistance Program (EAP)

Wellness Program

Work life balance and flexible working

Discounts on Banking and Health Ins.

Cultural lunches and social clubs

Job summary

Queensland Country Bank in Townsville is seeking a Learning & Development Coordinator to blend training coordination, facilitation, onboarding, program creation, and stakeholder collaboration.

You will lead onboarding programs, evaluate training effectiveness, design and deliver development programs, and support culture and capability initiatives across the organisation.

Qualifications

• Strong understanding of training theories and development frameworks.
• Experience in design, delivery and evaluation of programs.
• Excellent stakeholder engagement and communication skills.
• Formal qualifications in Education or Training or related fields.

Responsibilities

• Coordinate onboarding programs to induct new employees.
• Evaluate training effectiveness and identify improvements.
• Design, coordinate and deliver learning programs across the business.
• Contribute to broader organisational development and capability uplift.
• Provide guidance to leaders on learning solutions and development pathways.
• Conduct training needs analyses and develop training plans.

Skills

Training design

Delivery

Evaluation

Stakeholder engagement

Onboarding

Instructional design

Education

Tertiary qualifications in Education, Training or similar

Finance or similar background

Job description

Posted Wednesday 19 August 2026 at 2:00 pm

• Step into a dynamic L&D role where you can influence, support, and facilitate engaging training
• Join a certified Great Place to Work where fun, growth and people‑first values genuinely guide how we operate
• Deliver engaging learning solutions, streamline onboarding, and drive continuous capability uplift across our organisation

If you’re the kind of professional who loves creating learning experiences, enjoys variety, and believes work should feel good, you’re going to fit right in! At Queensland Country Bank we are committed to helping Queenslanders live better lives… starting with our own team. We celebrate together, support each other, and take our culture seriously (but not ourselves).

The Role

We have an exciting opportunity for a Learning & Development Coordinator to join our People & Culture team. This hands-on role blends training coordination, facilitation, onboarding, program creation, and collaboration with stakeholders across the organisation. You will be responsible for:

• Coordinating onboarding programs to ensure new employees are effectively inducted into the organisation
• Evaluate training effectiveness and identify opportunities for improvement
• Design, coordinate and deliver learning and development programs across the business
• Contributing to broader organisational development, culture and capability initiatives.
• Providing professional advice to leaders and stakeholders on learning solutions, development pathways and capability uplift.
• Conduct training needs analyses and develop relevant training plans.

This position is full-time and located in our Townsville office.

What We Are Looking For

To be successful in this role you will have:

• Strong understanding of training & organisational development theories, instructional design models and facilitating programs
• Demonstrate strong skills, knowledge and expertise in training design, delivery, and evaluation.
• Excellent stakeholder engagement and communication skills
• Tertiary qualifications in Education, Training, Finance or similar
• Strong attention to detail, time management and project coordination capability

About Us

We are certified as a Great Place to Work and with over 55 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

• Community Volunteer Leave
• Access to an Employee Assistance Program (EAP)
• Access to our Wellness Program
• Work life balance and flexible working options
• Discounts on your Banking and Health Insurance products
• Cultural lunches and social clubs

Applicants must thoroughly address how they meet the selection criteria stated above in their covering letter. Applications close on Thursday 3 September 2026.

Applicants who apply for this position will be required to undergo a pre-employment criminal history check and pre-employment credit history check.