Learning and Development Officer

Queensland-Country-Bank; Townsville City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Work-life balance

Birthday Leave

Volunteer Leave

Employee Assistance Program

Wellness Program

Product discounts in Banking & Health

Cultural lunches

Training opportunities

Job summary

Queensland-Country-Bank is seeking a dynamic L&D trainer to influence, support and facilitate engaging training across our banking network. The role involves travel regionally to coach on member experience, product knowledge, system usage, onboarding and operational processes within branches.

You will collaborate with branch and regional managers, retail teams and head office functions to uplift capability, prioritise People & Culture, and ensure a fantastic employee experience.

Qualifications

• Strong communication skills and flexibility to adapt to changing priorities.
• Retail banking background preferable to service members.
• Experience in financial services sales with exposure to consumer banking.
• Proficient in creating and delivering training plans.
• Excellent verbal and written communication.
• Tertiary qualifications in Education/Training/Finance or willingness to study.

Responsibilities

• Deliver engaging learning solutions and streamline onboarding.
• Provide on-the-job coaching across branches regionally.
• Collaborate with branch managers, regional managers and head office functions.
• Support People & Culture to foster a fantastic experience for teams.

Skills

Communication skills

Self-motivated

Retail banking

Training delivery

Training plan design

Verbal communication

Written communication

Financial services experience

Education

Education/Training qualifications

Job description

• Step into a dynamic L&D role where you can influence, support, and facilitate engaging training
• Join a certified Great Place to Work where fun, growth and people‑first values genuinely guide how we operate
• Deliver engaging learning solutions, streamline onboarding, and drive continuous capability uplift across our organisation

About the Role

We're on the lookout for a dynamic banking/retail trainer who can captivate, influence, and collaborate with our leaders to proactively enhance our teams' skills.

This role entails travel throughout the region, providing on-the-job coaching on various subjects including member experience, product knowledge, system usage, onboarding, and general operational processes within our branches. It's a pivotal role in our success, requiring interaction with various stakeholders such as branch managers, regional managers, retail teams and head office functions.

As a customer service professional, you possess a genuine dedication to prioritising people and assisting teams in bringing out their best. You'll also play a part in People & Culture, ensuring that we foster a fantastic experience for our teams.

About You

• You are self-motivated who wants to proactively support the development of our teams. You have awesome communication skills with an ability to remain flexible in the face of changing priorities and operational requirements.
• Ideally you have come from the retail banking network so you can work with our teams to service our members.
• Proven experience in a similar role in the financial service sales environment, preferably with exposure to consumer banking and lending;
• Proficient in creating training plans and delivering training;
• Excellent verbal and written communication skills;
• Tertiary qualifications in Education, Training, Finance or similar (desirable or willing to undertake further studies);

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

We are certified as a Great Place to Work and with over 55 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

Our Benefits

• Work life balance and flexible working options
• Birthday Leave
• Community Volunteer Leave
• Access to an Employee Assistance Program (EAP)
• Access to our Wellness Program
• Discounts on your Banking and Health Insurance products
• Cultural lunches and social clubs
• Excellent training and development opportunities

Applications close on Monday 7 September 2026.

Applicants who apply for this position will be required to undergo a pre-employment criminal history check and pre-employment credit history check.