Learning and Development Adviser

Department-of-Government-Service; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Job summary

The Department of Government Services in Melbourne is seeking a Learning and Development Adviser to oversee VicGov People (SAP SuccessFactors) LMS administration, support the Performance module, and contribute to the design and review of L&D programs for DGS and customer departments.

You will manage day-to-day LMS operations, provide Salesforce-based advice, develop LinkedIn Learning pathways, and build strong relationships with stakeholders to deliver core L&D solutions across the organization.

Qualifications

• Experience administering the SAP SuccessFactors Learning Management System backend.
• Strong interpersonal and communication skills with stakeholder management and training delivery.
• High level of accuracy and ability to analyze system data and reports for trends.
• Experience administering SAP SuccessFactors Performance module.

Responsibilities

• Oversee day-to-day administration of VicGov People LMS including items, scheduling classes, recording attendances, running reports, curricula and assignment profiles to maintain data accuracy.
• Provide timely Salesforce-based advice on learning and development queries, including VGP use, eLearning offerings, study assistance, training bookings and IPAA voucher processes.
• Develop and promote LinkedIn Learning pathways, integrate content into materials and programs, and administer LinkedIn Learning features.
• Build and maintain relationships with stakeholders to support core L&D solutions across DGS and customer departments.

Skills

SAP SuccessFactors LMS

Stakeholder management

Attention to detail

SAP SuccessFactors Performance

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12978

About Us

The Department of Government Services (DGS) wasestablishedon 1 January 2023 to improveeveryone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and localgovernment as well as streamlining our corporate and procurement services.

The Learning and Development Adviser works within theLearning andDevelopment teamandisresponsible foroverseeing the administration ofVicGov People (SAPSuccessFactors)Learning Management System,supporting the Performance module,andplanning,designing,and contributing to the development and reviewof a range of learning and development (L&D) programs and initiativesforDGSand customer departments.

Key Accountabilities

• Oversee the administration of the day-to-day operations of VicGov People (SAP Success Factors) Learning Management System includingcreating items,schedulingclasses, recording session attendances, running learning reports,addingand amending curricula and assignment profiles etc. Maintaining data accuracy within LMS and Performance modules is vital.
• Providetimely,accurateadvice via Salesforce on learning and development queries, including VGP use, eLearning offerings, studyassistance, trainingbookingsand IPAA voucher processes.
• Develop and promote LinkedIn Learning pathways, integrate LinkedIn Learning content into existing materials and programs, and administer and promote the other features within LinkedIn Learning (ie Talent Architecture).
• Build andmaintainstrong relationships with stakeholders to supportcoreL&D solutionsacross DGS and customer departmentsand engage effectively withinternal andexternal providers, includingthe broader People & Culture branch,communications,procurementand contract stakeholders.

About You

We are seeking applicants who have demonstrated experience from the following criteria:

• Demonstrated experience in administering theLearning Administrationback endof theSAP Success Factors Learning Management System(LMS).
• Highly developed interpersonal and communication skills (written and verbal), with demonstrated ability to manage stakeholder relationships and facilitate both face-to-face and online training sessions.
• Demonstrated ability to maintain a high level of accuracy and attention to detail when entering, managing, and analysing system data, and when reviewing reports for accuracy and identifying trends.
• Experience in the administration of SAP Success Factors Performance module.

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.