Learning and Development Adviser

Department of Government Services; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Diversity & inclusion focus

Job summary

Department of Government Services in Melbourne seeks a Learning and Development Adviser to oversee VicGov People SAP SuccessFactors LMS administration, support the Performance module, and design and review L&D programs across DGS and customer departments.

You will lead data-driven learning initiatives, promote LinkedIn Learning pathways, manage stakeholder relationships, and ensure accurate reporting and timely delivery of training.

Qualifications

• Experience administering the SAP SuccessFactors LMS back end.
• Strong stakeholder communication and training delivery skills.
• Attention to data accuracy and reporting trends.

Responsibilities

• Oversee day-to-day administration of VicGov People (SAP SuccessFactors) LMS.
• Provide support via Salesforce on learning and development queries.
• Develop and promote LinkedIn Learning pathways and integrate content.
• Build relationships with stakeholders across DGS and customer departments.

Skills

LMS administration

Stakeholder management

Training delivery

Data analysis

Tools

SAP SuccessFactors

Salesforce

LinkedIn Learning

Job description

Department of Government Services – Melbourne VIC

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

You can find out more about our Ministers, leadership and entities here: Department of Government Services.

About the Group

The Operations Group delivers frontline customer services to Victorians and the public service. It maintains the foundational digital infrastructure and platforms that support efficient, secure and reliable service delivery. The group uses industry‑leading delivery principles for shared services and supports the development of sustainable and efficient whole‑of‑Victorian Government (WOVG) shared services.

About the Role

The Learning and Development Adviser works within the Learning and Development team and is responsible for overseeing the administration of VicGov People (SAP SuccessFactors) Learning Management System, supporting the Performance module, and planning, designing, and contributing to the development and review of a range of learning and development (L&D) programs and initiatives for DGS and customer departments.

Key Accountabilities

• Oversee the administration of the day‑to‑day operations of VicGov People (SAP Success Factors) Learning Management System including creating items, scheduling classes, recording session attendances, running learning reports, adding and amending curricula and assignment profiles etc. Maintaining data accuracy within LMS and Performance modules is vital.
• Provide timely, accurate advice via Salesforce on learning and development queries, including VGP use, eLearning offerings, study assistance, training bookings and IPAA voucher processes.
• Develop and promote LinkedIn Learning pathways, integrate LinkedIn Learning content into existing materials and programs, and administer and promote the other features within LinkedIn Learning (ie Talent Architecture).
• Build and maintain strong relationships with stakeholders to support core L&D solutions across DGS and customer departments and engage effectively within internal and external providers, including the broader People & Culture branch, communications, procurement and contract stakeholders.

About You

We are seeking applicants who have demonstrated experience from the following criteria:

• Demonstrated experience in administering the Learning Administration back end of the SAP Success Factors Learning Management System (LMS).
• Highly developed interpersonal and communication skills (written and verbal), with demonstrated ability to manage stakeholder relationships and facilitate both face‑to‑face and online training sessions.
• Demonstrated ability to maintain a high level of accuracy and attention to detail when entering, managing, and analysing system data, and when reviewing reports for accuracy and identifying trends.
• Experience in the administration of SAP Success Factors Performance module.

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

For more information, please see the Position-Description-Learning-and-Development-Adviser-June-2026-7.docx?rlkey=rjsga83ihsjsthbdj14n4eixh&st=4aa6ewaf&dl=0

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre‑employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.