Lead Tech Field Engineer (NV1/NV2)

Unisys; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

Unisys in Canberra is seeking a Lead Technical Field Engineer to diagnose and resolve complex IT issues across desktop, server, networking, and software platforms, providing hands‑on expertise customers rely on.

You’ll work across Microsoft 365, Active Directory, Windows and Linux, handle hardware deployments and break‑fix work, and engage customers through on‑site, remote, phone, and email support.

Qualifications

• Australian Citizenship (mandatory).
• Current NV1 Security Clearance (mandatory).
• NV2 Security Clearance preferred.
• Experience supporting desktop, server, hardware, software, and network environments.
• Proven capability in technical troubleshooting, fault diagnosis, and incident resolution.
• Strong Microsoft 365 and Office 365 support experience.
• Experience working with Active Directory user and mailbox management.
• Knowledge of Windows and Linux operating systems.
• Experience supporting physical and virtual desktop/server environments.
• Background in hardware break‑fix, software deployment, and desk‑side support.
• Previous experience in technical support, IT support, service desk, help desk, or field engineering environments.
• Candidates with approximately one year of IT Service Desk, Technical Support, or IT Support Analyst experience are encouraged to apply.

Responsibilities

• Deliver first and second-level technical support across secure customer environments.
• Diagnose and resolve hardware, software, desktop, server, and networking issues.
• Support Microsoft 365, Outlook, Exchange, Active Directory, and business‑critical applications.
• Perform hardware installations, upgrades, break‑fix activities, and workstation deployments.
• Manage user accounts, mailbox administration, and system access requests.
• Troubleshoot Windows and Linux operating systems across physical and virtual environments.
• Support printer installation, configuration, deployment, and troubleshooting activities.
• Conduct fault investigation, triage incidents, identify root causes, and drive issue resolution.
• Build, upgrade, and maintain desktop and laptop devices.
• Work directly with end users to deliver responsive and professional technical support.

Skills

Troubleshooting

Microsoft 365

Active Directory

Windows OS

Linux OS

Field engineering

Customer support

Hardware support

Job description

Lead Technical Field Engineer (NV1/NV2)

Be the technical expert that keeps critical environments running.

When technology issues disrupt operations, people need more than support. They need someone who can quickly diagnose problems, restore services, and provide confidence through technical expertise. If you enjoy hands‑on troubleshooting, working across diverse technologies, and being the person customers rely on when it matters most, this could be your next opportunity.

The Opportunity

As a Lead Technical Field Engineer, you'll play a key role in supporting secure customer environments by providing first and second-level technical support across desktop, server, networking, and software platforms.

This is an opportunity to work across a broad technology landscape, including Microsoft 365, Active Directory, Windows and Linux operating systems, hardware diagnostics, network troubleshooting, and virtualized environments.

You'll combine technical expertise with customer engagement, supporting users through onsite, remote, telephone, and email channels while resolving issues that directly impact business operations.

For engineers who enjoy variety, autonomy, and hands‑on technology, this role offers exposure to complex technical challenges while building expertise across infrastructure support, break‑fix services, and enterprise IT environments.

What You'll Do

• Deliver first and second-level technical support across secure customer environments.
• Diagnose and resolve hardware, software, desktop, server, and networking issues.
• Support Microsoft 365, Outlook, Exchange, Active Directory, and business‑critical applications.
• Perform hardware installations, upgrades, break‑fix activities, and workstation deployments.
• Manage user accounts, mailbox administration, and system access requests.
• Troubleshoot Windows and Linux operating systems across physical and virtual environments.
• Support printer installation, configuration, deployment, and troubleshooting activities.
• Conduct fault investigation, triage incidents, identify root causes, and drive issue resolution.
• Build, upgrade, and maintain desktop and laptop devices.
• Work directly with end users to deliver responsive and professional technical support.

What You'll Bring

• Australian Citizenship (mandatory).
• Current NV1 Security Clearance (mandatory).
• NV2 Security Clearance preferred.
• Experience supporting desktop, server, hardware, software, and network environments.
• Proven capability in technical troubleshooting, fault diagnosis, and incident resolution.
• Strong Microsoft 365 and Office 365 support experience.
• Experience working with Active Directory user and mailbox management.
• Knowledge of Windows and Linux operating systems.
• Experience supporting physical and virtual desktop/server environments.
• Background in hardware break‑fix, software deployment, and desk‑side support.
• Previous experience in technical support, IT support, service desk, help desk, or field engineering environments.
• Candidates with approximately one year of IT Service Desk, Technical Support, or IT Support Analyst experience are encouraged to apply.

Why Join Us

This role offers the opportunity to work across a broad range of technologies while supporting critical customer environments that depend on reliable IT services.

You'll gain exposure to enterprise infrastructure, strengthen your troubleshooting capabilities, and work with experienced professionals in a collaborative support environment. Every day presents new technical challenges, opportunities to learn, and the chance to make a direct impact on operational success.

Whether your background is in service desk support, desktop support, or field engineering, this role provides an excellent platform to expand your technical expertise and progress your career within a secure, technology-focused environment.