Lead Specialist Support Coordinator

Lancaster Consulting Australia; Melbourne; Híbrido; AUD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hybrid work arrangement

Professional development opportunities

Employee wellbeing support (EAP)

Resumo da oferta

Lancaster Consulting Australia is seeking a Lead Specialist Support Coordinator to oversee a direct caseload of complex clients while guiding the Support Coordination team. This senior role combines hands-on leadership with active client navigation across multiple systems.

You will mentor coordinators, champion person-centred practice, and contribute to program development within a flexible, hybrid work environment in Australia.

Qualificações

• Demonstrated leadership, supervision and mentoring experience.
• Sound knowledge of the NDIS, NDIS Practice Standards and relevant legislation.
• Interpersonal skill to facilitate difficult conversations and align multiple parties around common goals.
• Current NDIS Worker Screening Check and Working with Children Check (or willingness to obtain).

Responsabilidades

• Coordinate support for participants with complex, cross-sector needs, including system navigation, crisis and risk planning, and NDIS funding and review processes
• Provide supervision, mentoring and induction to Specialist Support Coordinators
• Champion person-centred, values-consistent practice and lift the standard of coordination across the team
• Build the capacity of participants, families and services through education and strong working relationships
• Contribute to the ongoing development of our Specialist Support Coordination program

Conhecimentos

Leadership

Supervision

Mentoring

Interpersonal skills

NDIS knowledge

Formação académica

Relevant tertiary qualification in psychology/OT/social work/related field

Descrição da oferta de emprego

As Lead Specialist Support Coordinator, you will hold a direct caseload of complex clients while leading the practice quality of our Support Coordination team. It is a genuinely hands-on leadership position: you will coordinate support for people navigating multiple, intersecting systems, and you will mentor and supervise the coordinators around you to do the same.

Key responsibilities

• Coordinate support for participants with complex, cross-sector needs, including system navigation, crisis and risk planning, and NDIS funding and review processes
• Provide supervision, mentoring and induction to Specialist Support Coordinators
• Champion person-centred, values-consistent practice and lift the standard of coordination across the team
• Build the capacity of participants, families and services through education and strong working relationships
• Contribute to the ongoing development of our Specialist Support Coordination program

About you

• A relevant tertiary qualification in psychology, occupational therapy, social work, community services or a related allied health or social science field, or substantial equivalent sector experience
• At least five years in support coordination or disability program provision, with real depth in supporting people with multiple and complex needs
• Demonstrated leadership, supervision and mentoring experience
• Sound knowledge of the NDIS, NDIS Practice Standards and relevant legislation
• The interpersonal skill to facilitate difficult conversations and bring disparate parties around common goals
• A current NDIS Worker Screening Check, Working with Children Check (or willingness to obtain), and a Victorian driver's licence with access to a vehicle

About us

Lancaster Consulting Australia is a sector leader in clinical and coordination services for people with complex presentations and their circle of support, working through the Positive Behaviour Support framework.

Quality of life is not just a focus for the individuals we support. We aim to promote the quality of life of our staff. We place a strong emphasis on employee wellbeing by encouraging a flexible, supportive and collaborative workplace, whether that is in person or remotely, and providing a range of staff supports including EAP services.

This role is unique - We offer a flexible, hybrid-work arrangement, that can include a 9-day working fortnight for full-timer staff, and set realistic client engagement expectations. You can work alongside an experienced team of professionals and be provided regular support, supervision, and opportunities for professional development.

A senior role with real influence over practice and program direction

Flexible work arrangements, including home based work

A values-driven team built on collaborative relationships, curiosity, audacious leadership and a commitment to change

Enquiries

Any enquiries can be directed to Operations Manager - Jesse Cusworth - *****@lancasterconsulting.org