Clinical Enagement Development Coordinator

Aligned Community Care; Sydney; On-site; AUD 95,000 - 105,000; Full time

Job summary

Aligned Community Care is seeking a Clinical Engagement and Development Coordinator to join our Austral office. You will manage the end-to-end intake pipeline, connect participants with supports, and build strong referral networks across Sydney and Wollongong.

You will work closely with the head of operations and growth team, ensure timely, audit-ready documentation, and maintain confidentiality while expanding partnerships with allied health professionals and providers.

Qualifications

• Tertiary qualification in Occupational Therapy, Social Work, or related allied health field.
• Solid knowledge of the National Disability Insurance Scheme (NDIS).
• Strong person-centred practice.
• Excellent communication and interpersonal skills.
• Strong stakeholder engagement and relationship management.
• Excellent attention to detail and accuracy.
• Commitment to confidentiality, professionalism and ethical practice.

Responsibilities

• Manage end-to-end intake pipeline from initial enquiry to onboarding.
• Explain services, funding pathways to participants and families.
• Build and maintain referral relationships with allied health professionals.
• Complete audit-ready intake documentation and maintain accurate records.
• Coordinate with internal teams to match participants with supports.
• Lead external stakeholder correspondence on behalf of the organisation.
• Track referral sources and report on pipeline performance.
• Coordinate cross-department collaboration and ensure alignment with business needs.
• Liaise with external agencies while upholding privacy.

Skills

NDIS intake

Referral management

Stakeholder engagement

Communication

Policy compliance

Education

Tertiary qualification in Occupational Therapy

Social Work

Nursing

Job description

Clinical Engagement and Development Coordinator

$95,000-$105,000 base salary + Performance-based incentive scheme separate to your salary (subject to experience & qualifications)

This is a full-time, permanent position, based at our Austral office with travel across Sydney and Wollongong. This is not an entry-level role, we're looking for someone with demonstrated experience in the sector. You'll play a key role in building relationships with participants, families, support coordinators, allied health professionals and referral partners.

You'll manage new referrals, strengthen referral pathways and ensure every enquiry is handled promptly and professionally. Working closely with our head of operations and growth team, you'll help connect participants with the right supports while building strong, lasting partnerships across the community.

Your responsibilities

• Manage the end-to-end intake pipeline - initial enquiry and intake assessments, needs assessment, participant compatibility assessment and onboarding.
• Explain available services, support options and funding pathways to prospective participants and their families.
• Build and maintain referral relationships with Allied Health Specialists - Support Coordinators, OT, Plan Managers, LACs, BSP, Public Guardians etc.
• Complete comprehensive, audit-ready intake documentation and maintain accurate client records in line with NDIS Quality and Safeguards Commission requirements.
• Coordinate with internal teams to match participants with appropriate supports.
• Take the lead role in managing external stakeholder correspondence on behalf of the organisation.
• Track referral sources and outcomes and report on pipeline performance.Coordinate with various departments across Aligned Community Care to ensure effective collaboration and alignment of organisational activities with business needs.
• Liaise with external agencies and government bodies, and maintain confidentiality in line with privacy and data protection requirements
• Contribute to continuous improvement of intake, onboarding and stakeholder communication processes.

What we're looking for

• An established professional network within the NDIS sector - Support Coordinators, Plan Managers, LACs, allied health providers, hospital discharge planners and justice liaison contacts
• Proven experience in NDIS intake, referral management, support coordination, case management or business development within a disability, health or community services setting, with credibility in front of clinical professionals
• Solid working knowledge of the NDIS: plan structures, funded support categories, pricing arrangements and price limits, SIL and SDA, the NDIA planning and review process, and how participants come into the scheme and what happens at discharge
• Familiarity with the NDIS Practice Standards, Code of Conduct and Quality and Safeguards Commission expectations, including incident and restrictive practice reporting
• Experience supporting participants with complex needs - psychosocial disability, forensic or justice involvement, acquired brain injury, or high-intensity supports - is highly regarded
• A background in allied health (psychology, occupational therapy, Behaviour Support Practitioner or similar), social work, or support coordination, is advantageous
• A recognised mental health or clinical qualification, current study toward one, or equivalent relevant work experience, is a bonus
• Prior experience liaising between clinical, government and community stakeholders on participants' behalf is well regarded

Essential Skills and Competencies

• Tertiary qualification in Occupational Therapy, Social Work, Nursing, Allied health.
• Sound knowledge of the National Disability Insurance Scheme (NDIS)
• Strong understanding of person-centred practice
• Excellent communication and interpersonal skills
• Strong stakeholder engagement and relationship management
• Excellent attention to detail and accuracy
• Commitment to confidentiality, professionalism and ethical practice

About Aligned Community Care

Aligned Community Care is a registered NDIS provider delivering Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Community Support, Allied Health and Nursing services across Sydney and Wollongong. We support people living with disability to achieve greater independence, choice and quality of life through person-centred, high-quality support services.