Lead Siebel Designer Systems Analysts

Whizdom; Canberra; Hybrid; AUD 100,000 - 130,000; Full time

Job summary

Whizdom seeks a Systems Analyst – Siebel designer to deliver business and systems analysis, functional design, and solution support for the Siebel CRM platform and integrated systems. You will engage with business, policy and external stakeholders to translate requirements into fit-for-purpose designs and support delivery across the full solution lifecycle.

The role requires strong communication, analytical and problem-solving skills, SFIA Level 6, and 3–5+ years in IT analysis and design,

Qualifications

• Minimum SFIA Level 6.
• Tertiary qualification or equivalent experience in ICT.
• 3-5+ years’ experience in IT systems analysis and design.
• Prior experience working in the Australian Government, on large and complex IT systems.
• 5+ years of recent experience with Siebel CRM in any role,
• At least 2 years recently working as a Siebel Analyst-Designer.

Responsibilities

• Partner with business analysts and staff at all levels to determine business requirements.
• Negotiate scope within technical and resourcing limitations.
• Plan and facilitate workshops with business and external stakeholders to clarify requirements and present design solutions.
• Work closely with architects, UX designers, product design assurance and developers to ensure feasible designs.
• Develop and document detailed functional design specifications, user stories, mock-ups, diagrams and other artefacts.
• Peer review colleagues' design deliverables and perform confidence checks of built functionality.
• Coordinate the implementation of solution designs with relevant stakeholders.
• Analyse and resolve design issues raised during development and post go-live.
• Transfer skills and knowledge to departmental officers.

Skills

Siebel CRM experience

Stakeholder engagement

Analytical skills

Problem-solving

Communication skills

Education

Tertiary qualification in ICT

Job description

SeekingLead Siebel Designer Systems Analysts with Extensive experience as a Siebel CRM designer, developer, or tester

Overall description

Systems Analyst – Siebel designer is responsible for delivering business and systems analysis, functional design and solution support services for the organisation's Siebel CRM platform and associated integrated systems. The role works closely with business, policy, project, technical and external stakeholders to understand business requirements, analyse impacts, and develop fit-for-purpose solutions that support the delivery and ongoing improvement of critical aged care digital services. Operating within a complex ICT environment, the Siebel Analyst contributes across the full solution lifecycle, including requirements analysis, functional design, build support, test support, implementation and post-release activities. The role supports both project delivery and operational sustainment, ensuring system stability while enabling enhancements, regulatory changes and reform initiatives. The position requires strong communication, analytical and problem-solving skills, a sound understanding of Siebel CRM and associated business processes, and the ability to manage dependencies across interconnected applications and technology platforms. Through effective stakeholder engagement and collaboration, the Siebel Analyst helps ensure technology solutions are aligned with business objectives and deliver positive outcomes for users and customers.

Key duties and responsibilities

• Partnering with business analysts and other staff at all levels within the department and external agencies to determine business requirements
• Negotiation of scope within technical and resourcing limitations
• Planning and facilitating workshops with business and external stakeholders to clarify requirements and present design solutions
• Working closely with architects, UX designers, product design assurance and developers to ensure solution and functional designs are feasible and follow established patterns and standards
• Developing & documenting detailed functional design specifications, user stories, mock-ups, diagrams and other design artefacts
• (Peer) reviewing colleagues' design deliverables, and confidence checks of built functionality
• Providing advice on the relative risks of project-related activities
• Coordinating the implementation of solution designs with relevant stakeholders
• Analysing and resolving design issues raised during development and post go-live
• Transferring skills and knowledge to departmental officers

To be an effective ACG Systems Analyst-Designer working in a multi-disciplinary team, the candidate:

• is required to have:
  • Minimum SFIA Level 6
  • Tertiary qualification or equivalent experience in ICT
  • 3-5+ years’ experience in IT systems analysis and design
  • Prior experience working in the Australian Government, on large and complex IT systems
• should:
  • demonstrate 5 + years of recent experience with Siebel CRM in any role, and
  • demonstrate at least 2 years recently working as a Siebel Analyst-Designer.

Extensive experience as a Siebel CRM designer, developer, or tester

Contract: 14 months to 31 December 2027 WITH 1 x 12 months extension option

Security Required: Baseline Security Clearance required

Location - QLD, WA, ACT, VIC, NSW, NT, SA, TAS - Hybrid

Closing date: Friday 2 October 2026 by 9am