Lead ServiceNow Analyst | ITSM & CMDB, Melbourne Onsite

Milestone IT (Milestone Information Technology); Melbourne; On-site; AUD 166,000 - 295,000; Full time

Job summary

Milestone IT is seeking an experienced Lead ServiceNow Consultant to work with our client, delivering end-to-end ServiceNow solutions in Melbourne. The role requires face-to-face stakeholder engagement and hands-on implementation.

You will gather requirements, provide technical leadership to developers, and advise on best practices for ServiceNow, ITSM and CMDB. On-site four days a week in Melbourne CBD.

Qualifications

• Experience leading a ServiceNow project or implementation.
• Strong ITSM and CMDB knowledge.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Gather requirements and collaborate with the client to understand business processes and needs.
• Provide technical leadership to developers when designing and configuring ServiceNow solutions.
• Offer guidance on best practices for implementing and optimizing ServiceNow.

Skills

ServiceNow

ITSM

CMDB

Team leadership

Stakeholder communication

Tools

ServiceNow

Job description

Milestone IT is seeking an experienced Lead ServiceNow Consultant to work with our client, delivering end-to-end ServiceNow solutions in Melbourne. The role requires face-to-face stakeholder engagement and hands-on implementation.

You will gather requirements, provide technical leadership to developers, and advise on best practices for ServiceNow, ITSM and CMDB. On-site four days a week in Melbourne CBD.