Business Analyst (ServiceNow experienced)

Milestone IT (Milestone Information Technology); Melbourne; On-site; AUD 166,000 - 295,000; Full time

Job summary

Milestone IT is seeking an experienced Lead ServiceNow Consultant to work with our client, delivering end-to-end ServiceNow solutions in Melbourne. The role requires face-to-face stakeholder engagement and hands-on implementation.

You will gather requirements, provide technical leadership to developers, and advise on best practices for ServiceNow, ITSM and CMDB. On-site four days a week in Melbourne CBD.

Qualifications

• Experience leading a ServiceNow project or implementation.
• Strong ITSM and CMDB knowledge.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Gather requirements and collaborate with the client to understand business processes and needs.
• Provide technical leadership to developers when designing and configuring ServiceNow solutions.
• Offer guidance on best practices for implementing and optimizing ServiceNow.

Skills

ServiceNow

ITSM

CMDB

Team leadership

Stakeholder communication

Tools

ServiceNow

Job description

Business Analyst (ServiceNow experienced)

• Australia – VIC


• Melbourne – All locations


• CBD & Inner Suburbs

Added Monday 26th of August 2024 12:30:00 PM

Lead ServiceNow Consultant
We are currently seeking an experienced Lead ServiceNow Consultant to work closely with our client to understand their needs and challenges relating to a ServiceNow implementation. You will be responsible for gathering requirements, designing and implementing end-to-end ServiceNow solutions and must be comfortable with face-to-face stakeholder interactions. In addition to this, you will have experience leading teams. This role will require you to work onsite from Melbourne CBD a minimum of 4 days a week.

This is a 12-month daily rate contract.

Role Responsibilities:

• Gather requirements and collaborate with the client to understand their business processes and needs


• Provide technical leadership to developers when designing and configuring ServiceNow solutions for clients to address their needs


• Provide guidance and recommendations on best practices for implementing and optimizing ServiceNow

Role Requirements:

• Experience with ServiceNow in a lead role


• Experience leading a team of developers and providing technical leadership


• Strong understanding of ITSM and CMDB


• Hands-on experience with the implementation of the ServiceNow platform, including configuration, customization, and administration


• Must be consultative with the ability to push back on the client around ServiceNow capabilities and limitations


• Excellent communication and interpersonal skills

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